Here we have another one:- Ordered a small quantity of parts from the states a few weeks ago and when the package arrived, the quantity was 68, when the order was for 75. Value around $15.00 total. Got in touch with the vendor, profuse apologies and sent me another 10 to make up for the shortfall and goodwill . Card through the door today and off to the local office to collect, paid cheque and was handed the jiffy bag. Package value on bag shown as $2.50, more or less correct. Customs Label Reads: Import Duty: 0.00 Excise Duty: 0.00 Vat: 6.25 RM Fee: 8.00 ------------------- Total: 14.25 So, query this, but local office said get in touch with rm and no, you can't have cheque back, nor will we send package back to mount pleasant. Am waiting for a couple of other items as well, otherwise would have refused to pay had I known what was in the package. After 6 minutes wading through the treacle which is rm's phone menu system, managed to speak to real person, who tells me that I must get in touch with hmrc. Call them, who tell me that I should send the package back to uk border agency at mount pleasant. Then sent email via rm website to the business section, quoting ref number and telling them that the cheque will be stopped. Will they ever get their act together ?... Regards, Chris