sorry also forgot to say the oft guidelines say that they shouldnt be chasing a debt that is disputed or if they areunclear that you are the debtor in question,so you could easily get them on breaching even at this early stage,look at my thread tho its all there!!

Thanks am so computer thick didnt know how to do that!!! One thing all this has taught me is its not worth getting in a state about(as i was)and the threats from srj are just that!!and completely unsubstaniated!!get it back in house(via BG)quote my posts if needs be(am I allowed to say that??)and get BG to call this shower off

Hi This is practically a mirror image of something that happened to me in december,again related to a british gas debt at an address miles away from where I live and nothing to do with me,just unfortunatly someone of my name/dob. SRJ told me id been the victim of id fraud!!!!(b....cks!!)as I hadnt been and asked me to send all manner of documentation to proove my residency etc etc!! Luckily I didnt do this as Id had advice from this site,my advice would be to not even bother with srj they ignored everything i sent them and were threatening and very menacing. I went to the cheif exec office of british gas(email address of Sam Laidlow is freely available on the net),he then appointed someone to deal with this,who in turn contacted the land registry to confirm "surprise surprise"it wasnt me!!! Ive subsequently obtained the search/track and trace methods used by SRJ(ie none,or putting a pin in the phone book!!!)from british gas. British Gas called off SRJ AND have sent reams of letters etc apologising and confirming that this was a mistake on their part. Im waiting again for this to crop up in the future but wont worry about it now as Ive got the documentation which I know will stand up in court if it ever happened!!! I also got my MP involved and hes written to SRJ(Not that it ll do any good im sure as theyve ignored all my correspondance)and Ive filed a complaint with Trading standards Surrey(who wrote yesterday to tell me they are investigating this crowd and others like them!!)and the OFT who have sent me a consent form to be able to release details of my complaint to SRJ,. I have been told that I could take this further in respect of British gas but to be honest it made me ill so im just happy its all sorted. Have a look at watchdog on line though even as recently as november British Gas had form for this and it was happening to inncocent people. I may contact them myself. If I can be of any help to you I will,I had loads of help from lovely people on this site,my thread should be knocking about some where

ok any help with what to write???sorry this has been such a stressful time for me that my heads a bit like mush!!!

sorry forgot to say that at the start of all this i did send a letter(the proove it)letter to SRJ sent it recorded delivery etc guess what?no reponse from them they then started hounding me with phone calls and I got the "intended notice of litigation letter"from SRJ just before xmas,I then got in touch with BG who called it back in house but sent several emails saying"all the evidence we have suggest that you opened this account in salford",this was despite me sending reams of ID to BG.They did say however that they would put any debt collection on hold whilst they investigated! Since recieving the email fromBG CEO where they told me that they had realised that theyd made a mistake,I have subsequently asked for something in writing on headed paper and for all my ID back,I havent even had an acknowledgement of that email!! Can I get any where with this?whats the next step I should take?

ok how do I go about this?who am I complaining about(ie srj or british gas)

update re this saga:email from CEO office basically saying that BG contacted the land registry and surprise surprise their was someone of my name/dob living at the address in salford but they can see now that it not me!!sorry for any distress and we admitt our communication was flawed,they have told me they will take the dob of the person they are chasing off their files so that it doesnt come back to me. They sent me flowers and an apology,all good,but I still have questions!!! 1.Why didnt they do the land registry investigation first!!this would have saved me from all the unbelievable anxiety this has caused me and time spent writing letters etc. 2.How do I know that this is an end to it?presumably BG still want their money and willl hand it back to SRJ or some other ****,so whats to stop me being persued again and we are back to square one? Should I leave sleeping dogs to lie now or should I submitt a further complaint?should I also complain to SRJ as they have never ever acknowledged my original letter of dispute and went onto the harrassing phone calls and letter of intended litigation? Can I go anywhere else or further with this??

ok many thanks will let you know how they respond

Thank you so much just check it got to you!!i now know how to copy/paste thank you

hi elsa just tryed to reply to you by pm but it says your in box is full so wont accept any incoming mail,also I dont actually know how to copy/paste as I am 100%rubbish with computers. Interestingly,have looked on 192.com and it does throw up people of my name and age range through out the country and 1 listed in lancashire. How can I get the BG email over to you. Also spoke to my boss this morning,shes very keen to help and has records of shifts etc that ive worked so thats all good.

As a footnote and update re this saga,I emailed British GAS CEO and I think the situation is now worse!!not sure if i privately email any one the response ive had but the potted version is that British gas claim someone rang them with my details informing them that they were moving into this address in salford,British Gas feel that as the name/dob are the same as mine then it must be me. Ive asked for transcripts of this phone call. In the email they admit that there are a lot of unanswered questions but have asked me to fax all items prooving my residency at the time this dept occurred. They also insult me by asking if its possible I moved to salford for a short period of time and then moved back to the southwest and forgot!!or if I know of someone who may want to impersonate me. I have already sent a wealth of personal information to british gas via secure mail(much more secure than faxing),I have provided all the ref numbers and suggested that the CEO looks at this. So the long/short of it is,British Gas claim its me,I know its not,Ive got proof of residency since 2000,I can provide every pay slip with my address since then,husband is a police officer,WHAT ELSE CAN I REALISTICALLY DO? Do I start trying to get bank statements for that period of time to proove transactions for my home town? Am now even more scared and worried than I WAS BEFORE.I really thought British Gas would see sense

Ok yes I had wondered also about going to the CEO of British Gas how do I know though that SRJ will leave me alone and am so angry cos ive been a complete wreck because of all this and it seems so unjust and unfair as its not anything to do with me!! In many ways I want someone to be held accountable for what ive been put through but I dont know who that should be-British Gas or SRJ or Both? The long and short of it really is that I want this to stop cos they are chasing the wrong person and I can proove this 100% but by the same token its ruined my xmas and I can never get that back(neither can my kids!!). I am so grateful to everyone that has posted advice,just another thought-is it worth getting my MP involved as well,as have mentioned somewhere hubby is a copper so we have support in the form of sworn statements should it ever come to that,im also a public sector worker so have membership to proff bodies etc to verify myself,but surely my mp could help with the unfair pursuit of a constituient? Please could you advise thank you

hi elsa/all thanks so much for that I will now go down that line,couple of questions: 1.should I send all the correspondance to british gas as well as they claim to have called this debt(which ive been very clear is not me)back to them to investigate? 2.Is it likely that this will now be passed onto some even lower pond life in the industry as my name is now on a file somewhere? 3.Do any of these people have the power to put my name on a blacklist now(even thhough its not me!!) Thanks so much

Thanks with regard to the first lletter youve included ive already sent them one very similar(srj that is not british gas)and its been ignored as SRJ have gone onto the phone calls and letter telling me that they will be starting litigation against me. Do I resend my first letter again telling them that theyve ignored my letter(it was sent recorded delivery and ive kept the reciept for this which i could photocopy and attach as proof). Also as srj state that british gas are their"clients"who should i be dealing with?should I send to both of them? Ive been to hell and back and its not even me,just someone with my name(not unheard of im sure). Do I wait to be taken to court as I can proove 100%that its not me?im so confused !

sorry forgot to say that it appears that the fact ive been a customer of british gas twice(2006-2008)and then again for 6 weeks in the summer and never defaulted on anything,counts for nothing. surely as i was so traceable,it would appear strange that british gas havent made any contact with me before about this ?also the person they are chasing is a "miss"and i am a "mrs"(same surname and apparent date of birth according to srj). Please please advise