Thanks for the reply and it is still under warranty, but the email i received was: Dear BlahBlah The case for the product : xxxxxxxxxxxxxxx is approved. Acer case id for the same is : xxxxxxxx Shipping Instructions: Acer Priority Account, Infoteam, Unit M Eagle Road, Plympton, Plymouth, PL7 5JY. With Regards, Acer Support. and an attached .pdf with case id number, a bar code and the shipping address - nothing more no instructions on or anything. I will call local DHL office in the morning and see if they have any reference to the case id i suppose

i just got a return case ID number from Acer for a faulty laptop i am sending back from Southern Ireland - my question is if i use DHL, do i have to pay the cost of shipping or does Acer set up the return with DHL and i just contact them to organise a pickup using my case number?