Response to 'tobal' ....*That deposit was paid directly to Shiply through Paypal, who in turn pass the deposit on to the transporter minus commision.* As a professional transportation company who take great pride in our 100% customer feedback not only on Shiply but other sites similar to this I feel I must clarify this sentence. When companies bid on transport requests the price bid is the total price, HOWEVER, ANY deposit paid is paid to Shiply NON of that deposit is given to the transport companies, whatever, is insinuated by Shiply. Transport companies are advised by Shiply that deposits are placed in a holding account and drawn on for success fees. At no time are transport companies able to access this so called account. It is just as fustrating for us to contact Shiply as it is for our clients. Please dont judge us all the same as there are good and bad in any industry.