My apologies for trying to try and help you in this public forum with a situation that was so minor and that you obviously knew absolutely everything about how to resolve it successfully. Obviously your collogues will be able to advise you completely and the ignoramus guard was acting well beyond her and her controls abilities. I am certain as I can be in my incompetent experience that you will be suitably compensated for having to demonstrate inconvertible evidence of your innocence. ps do i get 3d for this when you loss your passes?

The guard was doing her duties ie collecting revenue due. He has been reported for at the very least a UFN which while I'm not familiar with but I would have thought was non appealable.

A PFN only applies after some travel or at least the doors shutting but the OP says he didn't board. What a compulsory ticket area is something else that I won't pretend to fully understand though behind a mechanical or physical barrier is a general guide. Re reading it, were the barriers open? and that was why he was challenged (the first mechanical/visual check)? If so you could argue it will come under 18.1 - which requires him stepping on the train, so unless he admitted under caution (you do not have to say anything, but it may harm your defence etc...) that he intended to avoid paying the correct fare, then no harm no foul.

I think you should tell your boss what happened before the revenue protection dept call him/her. As you realise, you can't ignore a UPF notice especially when they know where you work. You owe a fare, though I understand the amount is disputed. I would say don't get too technical and to call the RPI manager to politely explain yourself. The guard does have a lot of duties to perform and from what you are saying here, I would guess that you might have got her back up with lots of technical arguments when all she wanted to do was sell a few tickets and dispatch her train. The last thing I would say is that priv discount is a non contractual benefit and can be withdrawn at any time - it is not a right it is a nice thing that the company does for you.

OK. This looks like 17.1 17. Compulsory Ticket Areas (1) No person shall enter a compulsory ticket area on the railway unless he has with him a valid ticket. because it was the other side of the ticket barriers. Can you ask him exactly why he was challenged after the barriers and before he boarded the train? He should have excessed the ticket to full adult before passing the barriers so this is prosecutable but I would like to know what questions/answers he gave.

Sorry but I'm going to disagree with you SRPO. On a Tribute or an AVB (if they use it maybe on STAR as well) tickets can be pre-set on quick issue as having a discount card. On a self service machine - yes it requires deliberate action from the passenger. My question is did both tickets (ignoring the bikes) have a discount against them? If it was just one ticket, it would be very easy to work out exactly who issued the ticket (assuming you still have the original) and to then ask the booking office staff person if they have that ticket on their profile.. To the OP, there is no record of which SNR rail card was used

regulation railways act 1889 5.3a requires that they prove that your wife deliberately tried to avoid payment ... which would be really really hard to prove on the basis that she has evidence that she had already paid. The 2005 railway byelaws section 5 refer to being unfit to be on the railway which isn't what I think they are talking about either 5. Unfit to be on the railway No person shall enter or remain on the railway if, in the reasonable opinion of an authorised person, he is in an unfit or improper condition or his clothing may soil or damage any part of the railway or the property or clothing of any person on the railway. Another byelaw is 18 18. Ticketless travel in non-compulsory ticket areas (1) In any area not designated as a compulsory ticket area, no person shall enter any train for the purpose of travelling on the railway unless he has with him a valid ticket entitling him to travel. This byelaw an absolute offence. Either you did it or you didn't and from your posts, well your wife did board the train without a valid ticket and so they can prosecute. The fact that they took your ticket to be proof that you only paid after you had travelled is well, amazing. I would wait for the statement(s) that the company will supply because, assuming that everything that you said is true, and that you can provide that return portion of the ticket I think they are trying for a cheap settlement out of court. For anyone else reading this, railway companies don't act like this normally and generally an out of court payment is a good idea. I just can't see it in this case.

lol, i guess you are talking about £20.00 paid + details supplied and multiple letters ignored?