I am interested to know what happened eventually. We have bought some furniture from cousins and have ongoing problem to fix it for more than 6 months now. I see that many people have had similar experience. I totally agree with you that people should be very careful buying any products from cousins as if there is a defect with the product it will take months to fix it if at all. Lot of their products are manufactured outside europe and hence they have very slow supply chain and also they are not made to EU standards. I have read on the web many complaints. I feel that the general public should be made aware and whatever forum or newspaper one can put this in will only help people to take an informed decision.