TLangford
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Posts
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For future claimants info, my SSQO was Colin Langdale as per below... Mr Colin Langdale Senior Service Quality Officer HSBC Bank Plc Arlington Business Centre Millshaw Park Lane Leeds LS11 0PP
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Sorry, I was at work when I wrote that and used the complete wrong word. What I meant was the "...full and final settlement..." if I want to go ahead and claim the rest? 90% is not bad though!
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One question - If I cross out the unconditional clause on the acceptance form, will this not invalidate the refund? Cheers.
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Received letter today in post 28/06 (in fact two of them in same envelope) offering me £730. I'll accept this and go after the rest.
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How long did they take to send you your money back?
TLangford replied to claudee2002's topic in HSBC Bank
If you were to agree to a settlement figure that the bank offers, can they effectively keep you holding on for the refund indefinitely or do they give a proposed date of the funds being returned? -
Cheers for the support. Didn't really expect a response to the first but I'm hoping they'll make some kind of effort with the LBA. If not, I'll slap 'em with a claim
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No Response LBA sent 26/06/2006 - Deadline for response 10/07/2006
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New Claim Prelim sent 12/06/2006 - Deadline for response 26/06/2006 Total of approx £850 in Charges
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