I took out a 47inch philips tv back in october 2008 with the full payment protection plan, if ever missed a payment I have payed the overdue charge without query or arguments. I did after an assualt moved home and breached contract but this was resolved and was given another agreement to finish paying of remaining debt due to standing my ground and refusing to hand over a tv I had already paid 2 thirds for. Anyway on 22 may 10 my tv decided to go on blink and staff were good and said my tv would be sent away and be back within 4 weeks..... now its August and no tv back (I do have a temporary 32 inch tv) After numerous calls I was offered a refurbished baird tv (buying new was 2500) so i assumed my existing agreement would be finished as I have paid over that as my tv is on an agreement for around 3500 although was given this explaination - your tv depreciates with time so you stay on remaining contract and have to make the remaining payments, i.e. I bought my xbox for 300 but now you get them for 200. I was like yeah but your offering me a refurbished baird tv less value which has depreciated too if going by your explaination. And the xbox didn depreciate it just got reduced in price to be competetive to its competition. Asked if I would get a like for like replacement and was told the philips are hard to come buy - surly with the amount of payment protection your product should be repaired or a new replacement is given. Does anyone know if i am eligable to claim for full monies paid to be returned if I were to push this further. I have not contacted brighthouse within 3 weeks since this explaination and nor have they contacted me for to discuss my tv repair or anything -well unless you count the call on a saturday for payment to be made. I have not breached contract since handing over my tv. I did enquire about a lap top and when asking about reconditioned ones was told there mainly for instore display so why were they offering me this as a replacement to an exsisting product, this being why I didnt accept the reconditioned baird tv.