I know its not fair to reply to toprobroy when he can no longer reply to me, but he did accuse me of so many things in just 1 page including breaching DPA, low morales, mis-represnting devoncourt hotel, breaking his own T&Cs and was unwilling to re-tract or apologise for these false allegations, that, if I just said that I find the email above he sent to CAG above "a bit rich" that would be just as untrue too. So Ill settle for making a few points; There's no such website as http://www.badconsumeradicesites .com, and even if you spell" advice" correctly in the address nothing comes up. He accuses CAG admin of failing to answer a few simple question when he failed to answer mine, and denied even making the statements that led to them. If he wanted to know where I got the information from, why didn't he ask me rather than asking admin to ask me? & in any event, what difference would that make, when the info I had posted, he had said he had wanted "to share"? As the psychiatrist said in a famous Fawlty Towers episode, there's more than enough material for a lifetime there.

As you are incapable of reading posts? I've highlight the first instance of Devoncourt Hotel in my first post - if you look closely you'll see there are 3 others, do feel free to apologise for your continued mis-representations. (If I thought you were doing it deliberately, I'd call them lies.) Your friend maksipup now admits he's had to stay in 3* accommodation at times. is he wrong? Also, at the risk of repeating myself, - is the author of the letter lying when he says it was on P37 of the Directory? - Did you & maksipup not invite me to join that website?

toprobroy, I'm sure you think you know your T&Cs and DPA but you clearly do not. You said: "FYI, I never "gave" you this information and image. You Stole it from a Site and are in breach of data protection. You've also mis-represented this in that it's not a Club La Costa Resort and its not in their brochure." your T&Cs say your are not responsible for the content of any messages posted on your website, in order to claim copyright you need to have ownership, or agreement to ownership, and with ownership comes responsibility, you can't have it both ways. you claim I am in breach of DPA then later say I'm not, thank you for this confirmation then you confuse posting on that website and posting on other websites. Perhaps if you could re-read my 1st post you could show me where I represent it as a club la costa resort, as opposed to a club la costa member, booking accomodation through club la costa using their club la costa points. Have you told the letter's author that the accommodation is not in their brochure as he alleges? I look forward to you telling him off on that website as opposed to your professed support which you gave after another member said they had stayed there the year before: "If that's the case, then CLC should know that the Members on here are aware that nothing has been done since September last year. This is why its important to share, and hold CLC Accountable to sort things out like this much sooner. I doubt anyone on here will now book Devon Court until we receive official confirmation of a changed situation."

Thank you for confirming the extract of the T&Cs I posted was accurate. So which bit of the T&Cs have I allegedly broken then? I can't see any breach. The material is not copyright to the website and has been openly posted without any restrictions placed upon it. As previously asked:- Which bit of the DPA am I therefore in breach of? Are you saying the author of the letter lied about P37 of the club la costa directory? Also, are you saying that you and maksipup never said I should join that website?

Hi toprobroy, could you clarify for me where ownership of a letter posted on a forum which asserts no ownership of the material posted lies? The T&Cs that seem relevant are:- "Please remember that we are not responsible for any messages posted. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of this bulletin board. " Which bit of the DPA am I therefore in breach of? Are you saying the author of the letter lied about P37 of the club la costa directory? Also, are you saying that you and maksipup never said I should join that website?

I often see people who support club la costa/ timeshares saying that the accommodation is 5*. I found this complaint letter by a club la costa member, who booked this accommodation from the club la costa brochure with their club la costa points about a year in advance. (thanks to toprobroy and maksipup for pointing me in its direction). Thought you'd appreciate me sharing it with you. Dear Club La Costa, To Customer Services and to Mr Guy Mantel - we hope you will forward this to him as having met him at the members’ meeting in Birmingham he told me that customer satisfaction was paramount to CLC’s success and that feedback from members was always taken seriously We have just returned to Glasgow from our booked week in Devon, a holiday which was spoiled at the very start by the room you allocated to us at the Devoncourt Hotel in Exmouth. There are simply not enough words to describe the complete and total failure of this facility being in any way an acceptable CLC accommodation On arrival at the Devoncourt Hotel on the evening of Saturday 31st July we were shown to Room 12, a room which fell so far below our expectations that we had no choice but to call the Manager and refuse to take up residence. The Manager at the Devoncourt was very apologetic and embarrassed for us - it was quickly apparent and confirmed that he had found himself in a similar position on previous occasions . Unfortunately he had no alternative rooms available and he was only able - and we gratefully accepted his offer - to try and find us some alternative and acceptable accommodation in the area He was finally able to secure for us three nights in another hotel. CLC could not be contacted and we were profoundly grateful for the assistance he gave us. We enclose some photographs (low resolution having been taken on a mobile phone) which we hope will help you understand the state of Room 12 which was small, claustrophobic, dingy, and in a poor state of repair. In short, totally unacceptable. As for the “beach views” from the windows - one looked on to a brick wall and the other a fire escape!! This holiday was booked back in 2009 and our room is so far adrift from the contents of page 37 in your Directory of Resorts that we feel seriously let down. This is not what we signed up for when we joined CLC and needless to say we are extremely upset, disappointed and very out of pocket having had to finance ourselves the expense in securing the alternative accommodation. Because of all the extra expenses incurred our week’s holiday turned into only a three night stay before making the long trip back home to Scotland It was only by the actions of the Manager at the Devoncourt that the holiday was not a complete disaster. He should be congratulated. However we find ourselves out of pocket and extremely annoyed and irritated by the whole experience. We are also embarrassed to let anyone know that we are members of CLC and that you are wiling to send your members here - Heaven forbid that we might have taken guests What steps are you going to take to address this matter? Room 12 should never be offered under any circumstances and if any other rooms you have are like this one, then the hotel should be withdrawn form your resorts immediately. We will also be placing a report of this hotel on the separate member’s website as we would not like any one else to experience the disappointment that we have We consider that the very least you could do is to refund the points for our week in Devon. Yours sincerely http://i34.tinypic.com/4zt6ir.jpg http://i33.tinypic.com/r79aw2.jpg http://i35.tinypic.com/2i1jx3c.jpg