Hello everyone, I received a short email reply to my enquiry to Welsh Water on these points on 20 May 2011. A Mr. C. Mountjoy of Welsh Water Customer Contacts stated that "Welsh Water is a private company and not a public authority. As a result we are not covered by the Freedom of Information Act, and are therefore under no obligation to disclose any information requested under it. I can however explain that water charges are statutory and not contractual. As water and sewerage charges are not statutory charges, we do not require a Consumer Credit Licence." Now I have this infomation, I can address Welsh Water and their appointed Debt Collection companies (who do have CCL) respectively and correctly, in respect of breaches of relevant legislation and conduct, ie: refusing to deal with bodies appointed to act for me under signed Form of Authority, demanding excessive payments, demanding and pursuing additional water charges as a debt before they are actually due for payment, etc. DON'T LET THEM BULLY YOU, THEY WILL IF YOU LIE DOWN AND FAIL TO STAND UP FOR YOUR RIGHTS!