They are pretty useless, they told me because I had the 50mb broadband I had to pay extra on the connection fee, as they had to send the engeneers on extra training to install the fast internet. Also The gave me a 130 pound (stirling) credit limit, but disconnected me when I was 2 days late with a £45 bill, dispite telling me I could use £130 pounds before I would be cut off. No so much bastards, as not knowing whats going on.