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About jstev21

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  1. This topic was closed on 03/05/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. as an update to my scenario with virgin media i had a folow up e-mail ffrom them today from their twitter team with a frank apology and a months service on my next invoice. " Really sorry to hear that you've had so many issues, when having your account for such a short period of time. I'm going to put all this straight for you now. In regards to the credit limit on your account, this should have been advised when setting up your account initially. As during this mix up you were left without service I think we really need to make sure you've not paid anything. To make sure I've fully
  3. OMFG! i am back online, i publicly slated virgin media on twitter lol yes twitter they have an account... moaned at em and got replies.. 2 hours later problem sorted :o now i just need to moan at em more for some pennies back for my inconvinience
  4. yeah and that would be shining brightly in the sky... it would be chucking it down blue snow before i ever paid em a recon fee if they slapped me with one of those. if they wanted the bill payed on the 25th then they should have printed that on the bill, conciquently they put the 11th of september on it, they put the limit on it and surely even before it was installed knew that the package would have put it over and i would be cut off... i think i will e-mail [email protected] see if i get anywhere or if anyone has any better e-mail contacts let me know, i want reconnecte
  5. hi.... any one else had this? i was installed for vm after getting their 20 meg broad band only package, £15 pm for 3 month and £20 thereafter, plus my £30 install charge, "dont worry all will be payed on your first bill" eh no matey, for 3 days all was well... then nothing, just a green flashing light.... so i recon fault? give it a day or two... still nothing, phone customer service... no faults there?? then after almost 2 weeks i get a letter :o... i have gone £1.25 over my credit limit?? wtf? my bill arrived the same day too brilliant, due on the 11th of september
  6. gave the bank the list i wanted refunded, so what good news do i send them now?
  7. Well, i decided to send the letter, edited from the govan web site, got my reply lol basically sez unheaded paper 01506772509 dear MR blah blah letter of complaint thank you for your letter dated 11th feb which i have recieved in the branch today, i am glad you have given me the oportunity to explain the charges we have applied to your bank account. you will appreciate that we have to pass on the costs for paid and unpaid items, should you use an unautherised overdraft. its only "fair" to all our customers that we pass these costs on to the specific account holders
  8. I live in scotland and i am just wondering if there is a big difference between the two laws ( scot/eng) and would i still be able to go ahead with getting my money back from the bank, is there a difference in the aproach? cheers john
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