Hey guys I e mailed all the board and within 30 mins I got one back from Gavin Patterson saying how sorry he was about this and he would sort it out, 30 mins later I got a call from a David Dennet he removed all the call charges and said that when I get my final bill through to call him back, so if its results your wanting then e mail the board of directors.

Copy of a letter sent today to all the directors of this lying cheating company. Thanks to all you guys for the information lets see where this goes Hemi. Sorry if it goes on a bit but this has been on the go since may! Dear Sir/Madam Pleasel et me start from the beginning, I was (and still should be) a Tiscali customer who tried to change my package to the now parent company TalkTalk. I was offered their Talk pro package which was for A free “N” class wireless router, Unlimited broadband, Unlimited any time calls, Line rental, Mobiles at a reduced rate, International countries at a reduced rate, Caller id and Blocked nuisance calls all for £28.48 this was blocked by BT stating that TalkTalk could not request a phone number that was already held by them, (in fact it was held by Tiscali) Shortly after this I was contacted by one of your outbound call centres (Newcastle) who offered me much the same package including a free home hub and phone and free line rental for three months for £32.46 (FIRST LIE no such offer exists) I was quite happy to take this offer up as I prefer to have just one bill to cover all my broadband, calls and line rental. I was informed that the broadband team would contact me within 24 hours, (SECOND LIE this did not happen) I then spent countless hours trying to get in touch with the outbound call centre only to discover that apparently no one at BT can contact them (I find it very hard to believe that one department is unable to contact another within the same company) I was eventually told that a broadband order had not been placed by the outbound call centre (THIRD LIE) only that a order for anytime calls had been placed, I informed the person that I spoke to that this was of no use to me and to cancel the order for anytime calls with BT I was told that a note had been placed on my account to this effect (FOURTH LIE no notes) but I would still have to call and cancel the service once I received a letter welcoming me back to BT and that I had until 11 June to cancel. The letter dully arrived and I called to cancel the service, I was told that it had been cancelled and I would not have to worry about this anymore (FIFTH LIE order not cancelled). Call me naive but I thought that this was the end of the matter, then I noticed a couple of weeks back that my phone was showing incoming call numbers, this was never part of my original call plan with Tiscali, so I phoned them to ask if it had been added to my package, much to my horror I was informed that my calls had returned to BT and I would need to call them to sort it out. I was appalled that BT as a company had STOLEN my calls away from Tiscali without my authority to do so, after many phone calls to god knows how many departments I was finally transferred to I think the cancelling department (please excuse me if this is wrong I spoke to so many people that day it all got a little confusing) I spoke to someone who gave his name as Gary, I explained the whole scenario to him and he said I had been Slammed, a new term to me but basically, I had been lied to repeatedly by BT staff and indeed my calls had been transferred back to BT without my authority, I told him that I had cancelled the order prior to the 11 June and that I would be looking to move my calls back to TalkTalk, he informed me that as this had happened I should not be held to the length of the contract and he would put notes on my account to indicate this (SIXTH LIE still no notes on my account), he did tell me that I would need to call yet again the billing department, 15 days after I had requested to move my calls back to TalkTalk (as I now couldn’t move them back to Tiscali, as they are being wound down and all customers transferred to TalkTalk) which I will be doing as I have authorised TalkTalk to reclaim not only my calls but also my line rental from BT this was done on Monday 19th July at 17.00. Now we come on to the bill that has prompted this letter. Had BT not SLAMMED me and moved my calls without authority this bill would never have been generated and expect it to be dealt with accordingly. The phone bill that arrived today just about blew my top £77.10? When all this mess started I was told that I would get Three months anytime AND THREE MONTHS LINE RENTAL FREE (SEVENTH LIE I presume) In all my years with Tiscali I never received a phone bill as high as this, even at its highest my bill was less than £50.00 you have even charged me for 10273 numbers, which part of anytime calls does that fall out of??? I am completely discussed with the way that BT conducts their business and in the way that their staff repeatedly lies to customers. Today I called billing again to try and make sense of this bill, the guy wasn’t able (or willing) to try and deal with the matter lots of um’s, ah’s and silence, he then transferred me to yet another department (probably the department of we don’t really care) and was told “Oh just post the bill to the correspondence department and they will sort it out”, sorry but that’s as much help as a chocolate tea pot to a customer who really needs reassuring that the problem is going to be dealt with professionally and promptly none of which BT up to this point has managed to do, I thank my lucky stars that I am not a pensioner trying to deal with this. Presuming that all your calls are indeed recorded this matter should be quite easy to clear up. I await your prompt reply and revised bill I held BT in high regard and if honest wished that you were more competitive with your pricing, but after this fiasco I’m not so sure that anything your staff says can be trusted.