Well i emailed the executive complaints email address a few days ago after hours on the phone and days waiting for orange to help me with my complaint. I seem to mysteriously get cut off when they run out of answers or dont know what to do + they promise call back for complaint and then dont call at all. I had no choice but to email executive complaints as gone on for so long and no progress - i got a response simply saying call orange from my phone or email cust services ...i explained that i had doen all this and now it was so bad and so little progress i have escalated to them. They replied again saying no help on offer, call orange - never have i had a company treat me so poorly and never experienced one that bats back a complaint thats gone to exec complaints team - all other firms take it on and fix or call you to sort as they realise the issue is that bad or gone on that long that the customer must be at last resort to email exec team. Why is orange being so obstructive and useless. Emailed cust serv email again and asked for this "Jonathan" orange response person in email + PM'd him. Orange are joint first with Sky TV for poor customer relations - and thats not a good place to be as SKY were also so so bad... I am so fed up of this now!