Yes but say you came into store Lex and you bought your TV, you get your TV and you're fine with it and you speak to your mate who got the same TV but on the side he got a Blu Ray player at a big discount when he bought it with the TV, maybe you wanted a Blu Ray player, regardless you missed out because you didn't know, colleagues are there to inform the customers of what Currys has on offer. If you don't want product cover, fair enough nobody is going to make you take it but we offer it anyway because some people do want that cover and on items like Cameras where it's like £10 for 3 years instant replacement cover and protection against accidental damage it pretty much pays for itself. By the way were not rewarded as much as you think, so many people are under the mistaken impression we earn some sort of commission and we don't. As an employee I am also a customer Lex and it seems to me, correct me if I'm wrong, like you have no experience working in retail. So many people treat sales colleagues as the enemy all we do is our jobs and what we are told to do, we have no influence over these sales techniques they bring in.

The main selling point of Whatever Happens is the fact is covers accidental damage, you are right to contest this issue you should be covered under the cover policy.

wow I work for Currys as well and I don't have a problem working there at all. All my colleagues are generally nice and I've never had a bad boss apart from one which was a stickler for being on time but fair enough they pay me to be on time. It seems there's a lot of misconceptions of what FIVEs is, its not Jedi mind tricks like some of the guys are making out here, it's a guide to selling to customers so sales colleagues go through all the motions and remember to offer everything the customer may be interested in. Trust me when I say customers know their own mind and are not forced into anything. For those of you who are being so hostile to retail staff I suggest you work under the same conditions. It's a different story when your on the other side of that counter I can tell you. At the end of the day Currys is a business and I think it's fair they want to make a profit, if a customer is coming to us and relying on us completely to help them make an informed decision then there is the problem right there. I can only speak for myself but I don't set out to mislead anyone that speaks to me.