same thing asked for a loan in April 2010, debited my account without any approval-this company baseed at Tintern House, Cwnbran NP44 3AB gives you the "run-around" and I've never been able to speak to a so called Customer Service employee - sent two cancellation letters! all on first name basis the salespeople due to "data protection" they say they are a big company but they seem to know each others first names (smiles) other contact number is 0844 576 0207 which gets you through eager to get your debit card detail again as a potential new customer but when quoting your loan reference they confirm cancellation and then put you through to music and no one ever answers.. Small claims Court seems to be an option which I intend to try..Still haven't any replies or telephone calls - but I'll keep you informed think BBC1 R-Traders might be interested if we can get volumes of people.. What do you think? Another conatct is their fax 0844 856 9021