Hi Lisa

Thank You for your reply we have gathered all the information and the help from your self as what to do, but we have noticed he has over charge us from the difference of the Sale Invoice and contacted our Credit Card Company.

Am glad to hear your boss did not have any problems he must be a lucky person.

Will keep the forum posted of the outcome.

Thank You once again for your help and advice, it has been much appreciated.

Must keep smiling.

Thank You Kiwee

Hi Lisa

Thank You for your reply, I am glad you have received your corner unit after so much hassle, our Nightmare is just beginning as we paid the full up front by credit card, as we have to wait the full 16weeks before we can get a full refund if the product does not arrived on time.

All I can say as I am sure every other customer is probably saying the same thing what a living Hell.

I know from now on check all Stores on this Site and especially small print and deposit only.

Thank You for getting back to me

Hi Could you please tell me if you have received your furniture, as I have placed an order with the Birmingham Branch and am really petrified and sick of worry Thank You.

We purchased a very large and expensive corner group leather sofa in early January 2010. This was the only store we found that did quality leather sofas and offered a wide selection of choices in various styles. We paid a deposit by insured credit card and signed up for their interest free credit. We were told at the time of purchase by the salesman that the payment might come out of the bank before the corner group arrived. The payments started coming out of the bank in March, but we were not worried as we had been quoted 16 week delivery which was mid-May. By mid-May I telephoned ELS to see if the sofa was on schedule, as I was told that delivery would be the full 16 weeks. A week later I recieved a telephone call to say that our corner group had left Italy, and they would be telephoning the next week to arrange delivery. I then made the massive mistake of selling our existing furniture on E-Bay. I waited to hear from ESL, and after a week I telephoned them, only to be told that my furniture had not left at all. I was assured that it would leave that week, but as you can guess, it never did. After several extremely heated telephone calls, ELS put two loan sofas in our lounge. By the middle of June I was getting a bit annoyed, so I spoke to the manager of the Cannock office, who has continually blamed transport problems in Italy on me not getting my furniture ( which is complete rubish ) so I issued them with an untimatium - they had until 10th July to get my corner group in my lounge or I was cancelling the order. She offered to send my deposit back to me, which they did very quickly. I had also spoken, and written to the finance company and informed them of the entire sitaution. I also gave them one months notice of termination against my finance agreement. It was during this conversation that I was informed by Compass Finance that they had received a document in January, signed and confirming that we had actually taken delivery of our furniture. This is of course is the only way that the finance company will pay out against these loans, and it was obvious to me that they were doing this from the beginning. Whilst I didn't really mind when I thought there would be furniture in 16 weeks, I minded very much once they started messing me around.

My main concern was not my furniture, it was the legal finance contract we were in, so my husband and I saw a legal advisor who gave us the following advice; send recorded delivery letters to both ELS and the finance company informing them you haven't had your furniture and if necessary give them an ultimatum. Because the finance company are using ELS as agents, they are both in breach of contract the minute that take money from your bank without supplying the goods, and under the Sale of Goods consumer rights act, you can cancel the finance sighting breach of contract as the reason. You must, however give then reasonable time and notice to deliver your furniture. I was told 2 weeks was sufficient, but I gave them 1 month. They can argue the point if you have loan furniture, so refuse to accept this and ask ELS to come and collect it.

It is extremely obvious that this company has cash flow problems, but to be really honest I don't know a furniture company that doesn't. Whilst I would in no way defend them, I would say that the furniture in the store is very nice, and if you do decide to purchase from them, pay the very minimum deposit possible by insured credit card, and either arrange to pay the balance on delivery, or take out their interest free finance. Do not take out your own finance or loan, as this does not have the same legal ties as using the company directly attached to ELS.

I am supposed to be getting my sofa delivered today - watch this space!

I don't know if this is true, but I have been informed that this company goes out of business and starts up again every few years, so the five year cover on your furniture is a complete waste of money.

Hi Could you please tell me if you have received your furniture, as I have placed an order with the Birmingham Branch and am really petrified and sick of worry Thank You.

Hi, I feel really sick with worry after reading all these comments as we have purchased an expensive 3 2 1 leather recliner settee after we visited quiet a few stores and could not see what we liked.

I am absolutely petrified of the outcome after waiting 16Weeks.

We saw the comments on the evening when we placed the order on the same Day with ..., straight away we rang our credit card to see if we could cancel they said no because we have to wait for the transaction to go through and explaining all the comments we have read over the years on here, Boy I feel really sick typing this.

My Husband is going to ring TSB on Monday and find out what chance we stand we a dispute to try and get our money back as we don't want the hassle like everyone else has gone through. (I don't mean to sound bad there), It's just I thought we would have more security on our card instead of paying interest free for 4 years, but it does not seemed that way, could someone please give some advice on protection with purchases on credit cards.

I have a feeling will would have to wait this out for the 16 Weeks or maybe more and see what the outcome is.

How can Stores get away with this, does it mean the Public have to do a lot of research on the internet to see if there are any problems with the store first before they can place a purchased without hassle or bankrupt.

Surley Trading Standards has some law to stop these People reoccurring opening Stores under another name and continuing to trade in this manner.