Thanks for your assistance. Unfortunately I need a resolution to be quick, as quick as normal car insurance procedure. I cannot wait 40 days for letters as I need a car to get to work. I don't have the spare money to pay for another car at the moment. To add to the matter, we called them back again to ask WHY it was cancelled again, and WHY this 'technical error' had occurred, but the foreign supervisor repeatedly continued to contradict himself on the phone by actually telling us it was a technical error, then later denying it (!!!). We said the colleague we spoke to earlier admitted this as well, he then shockingly said to us: 'How do you know if my colleague was lying or not?' This company is appalling, and with 'service' like this should be running at all. A company cannot just cancel car insurance without advising the customer. We had no letter, we asked where the letter was and they could not give an answer, continuing to make up excuses.

Hi all... I understand that this has been discussed previously, but cannot find a resolution to refer to that reflects a similar issue to mine. Yesterday, 20th September, I was travelling alone in my car driving to work, aquaplaned across a pool of water an a dual carriageway, and my car crashed into trees, the car was severely damaged and is now a write off. A major concern is that despite being up to date with MOT, the airbags did not inflate. Luckily, I am living to tell the tale, and do have some whiplash, cuts, bruises, but also mentally, the accident has really affected me, I cannot sleep, it was quite severe. Anyway, I have called today to inform my insurer which is More Than that the accident has happened and of course I'll need to make a claim. I am currently using the car to get to work which is an hour away and there is no other way of me getting there. My problem is, they have told me that they cancelled my car insurance on the 14th of this month, which is just my luck as I have never had any form of accident before in my entire life like this. I was not informed of this cancellation at all, they claim to have sent out a letter to inform me on 24th August, however i most certainly did NOT receive this letter as this would be something I'd sort immediately. They cannot seem to prove that anything has been sent either. On the phone, at one point they actually admitted to cancelling the insurance, and the reason they gave was due to an 'error', but refuse to let me make a claim as they said I should have renewed my insurance after receiving the letter, which I did not actually receive! I am already heavily distressed from the accident, and now hearing this has made things worse. I am stuck with no car, and no way to get to work. Of course I will need to now take some time off work, but I need to get back to work asap as I hold such an important, and barely replaceable position within the company. I have been told to get a solicitor involved but am worried this is going to take a lot of time and cost me a lot of money. I have no idea what else to do, I was wondering if anyone here could advise me any further or offer support in this situation? I have noticed another member complain of MoreThan cancelling car insurance without notification which is worrying. Thanks for all your help in advance.

Hi all. OK this has never happened to me before and I have never even heard of this happening to anyone before! At 6pm earlier today in Tesco Extra in Llansamlet Swansea, I purchased a brand new and sealed copy of Blur on PS3. It had the original Playstation3 seal on it. Just a few minutes ago, I went to play the game, opened it from its seal and though hmm doesn't seem to be much of an instruction book with this... but then quickly noticed all that was inside the box was a blank white disc and a folded up piece of blank white paper where the instruction should be! WHAT! Has anyone else ever heard about this sort of thing before? Is this common? I just called them back up but it's too late for me to take it back now so I need to go at 10am tomorrow morning to have them 'take a look'. I am so shocked and disappointed. I'm kinda worried now though that they don't think I've just put a blank disc and piece of paper in there myself!!