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ANTS2009

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  1. Update Decided to call Dealer one more time on Monday, said to bring car back for full refund. Returned car today (Wed) and got full refund. Total cash lost is £600 but the car needed prob another £1k work to make it satisfactory, so good result i think. Thanks for all the advice. PS- this has totally put me off buying another car, back to the tube i go.....
  2. thanks for the advice, will keep it insured during this process.
  3. thanks both, ill give a try anyway and then move on with my life. any reply regarding the question on insurance?
  4. Hi again, i want to cancel my insurance (full year paid in advance) within the 14 days cooling off period to reduce the costs of cancellation. Does the car need to be insured if i'm rejecting it? I will no longer be driving it and it's parked behind my house on a quiet residential street. Do I notify the dealer in my reject letter that car is no longer insured? I don't have the updated V5 yet. How do I go about getting it changed out of my name once it finally does arrive which could be another 2 weeks away? The first reject letter, should this be as detailed as per my first post or a brief/to the point letter? I would prefer he only contact me in writing, do i mention this in my letter? I only have the guys first name that apparently is the boss, is that all i put on the letter (i did do a company search and found the directors name that is not the same as the person i dealt with) I have decided to go for the purchase price of £1500 and 50% compensation for works completed to date £300 (fair i think under the circumstances) total refund requesting £1800 I spoke to BC today, and they are sending the forms out tomorrow and explained the process.
  5. i only have the actual pass MOT done recently. There were no other records given to me. I used this info to access VOSA info online that gave me the history of previous MOT's
  6. just a follow on, i guess if the repair today have solved the ABS/ESP problem, i would simply have asked the Dealer to pay for these costs (incl diagnostics) and the incomplete coil spring and as a goodwill gesture, perhaps a service. (for all the sleepless nights, and time spent on this issue) the other items mentioned in the service report, i would have dealt with over time as they were only identified because i went in for the diagnostic because of my original complaint about the ABS. I was 50/50 over whether to reject, or ask for repair - but to behonest based on the 4 min conversation i did manage to have with the dealer (and i quote "but the car is still safe to drive", yes but thats not the point, and it will fail the next MOT, "yes but thats not for another year"!) he will try to mitigate his losses whilst increasing mine. He did mention in our brief conversation that when bringing it in, he would contribute to the repair. Obviously this is only based on one conversation because he never takes my calls! Something to be said about, not the actual complaint............ but how its handled.
  7. thanks for you reply. My only concern was that if the MOT passed when clearly is shouldn't have, were advisories actual advisories? (no one will know i guess) I completely agree on fair wear and tear, you buy a second and car and have to accept repairs at frequent intervals. I accepted this, and in my case i acted in good faith (and £££) to try and put things right, this was of course before investigating the MOT faults , had i been armed with this info sooner, clearly i wouldn't have spent a penny on this.
  8. Yes, thats correct. The mechanic (High street chain) suggested i advise VOSA also. I have typed a letter already rejecting the car, and just wanted to see if could include repairs made to date. As you can probably tell i made every effort to fix the problem and communicate with the dealer to i guess "not create any drama" and find a ammicable solution , but clearly this hasnt worked for me. Big lessons learnt. a few more questions, my reject letter is as long and detailed as my post with more specifics (dates/times of calls made etc). Is this ok? Not over the top? Yes i have all receipts for works done, and quotes with comments made by the mechanic I paid by Barcalycard, should i let them know the purchase was not fit for purpose? Should i cancel my insurance or keep it going until the outcome is known?
  9. thanks for your reply, Peugeot 307, 95k and yes the same garage (different from the one i puchased from though)
  10. Hi All I'll try to keep it brief Day 1 - I purchased a 2002 car for £1500 from a dealer, 1 year new MOT, 5 mths tax. I viewed the car, but didnt test drive (i know!) and all seemed fine. Purchased it, was given a little paper work that i never looked at and one key and started my journey home. I noticed on the way that there were 2 warning lights on the dash. When arriving home i searched online and these were ABS/ESP faults (im kinda dumb when it comes to cars) and also noticed that the key given to me was manual, and the alarm wouldnt work as it needed the remote fob. I also looked through the paperwork given and noticed advisories on the MOT for 2 x tryes near legal limit and exhaust deteriated. Now i know based on the above, i should have been a more savy consumer, however the car was advertised online as excellent condition with alarm and there were no mention of advisories or any faults in the ad or in person by the dealer at time of purchase. Day 2 - i then tried calling the dealer the next day (3 calls in total) but he was never avail to take my call, i explained in brief the situation to the person who answered the phone, and was assured the message about faults would be passed on. Day 3 - The next day being a Saturday, i decided to get a quote for the advisories, and was told that tyres need replacing urgently, and exhaust its completely rusted, so in the interest of safety and roadworthiness decided to pay for repairs. I had every intention of keepping the car. Day 5 - Come Mon, i tried phoning the dealer again, and again too busy or not avail, so emailed them advising the faults up to that point, and although i have replaced 2 tyres/exhaust, i was ok with this as i would get the future benefit, but wanted the other times sorted by them. No reply to email. Day 7 - Looked on the VOSA website, and found out that the car previously failed an MOT a few weeks earlier for ABS fault, rear coil spring incomplete, and a few other things. At this point i was concerned as the fault was present at time of purchase! Day 8 - After 3 more calls to the dealer, finally spoke to the person who sold the car to me, went over the faults we decided that i would call back the next morning to arrange a time to come in to check it out. Day 9 - called again 2 times, guy was not avail, messages passed on. By this stage i'm fed up. Day 10 - today, decide to pay for a diagnostic, which highlighted £500 in repairs (clutch, brakes, lumdar ) and that one ABS sensor was completely missing, which baffled the mechanic, as this obviously meant it was missing since i purchased, so car was clearly not fit for purpose. Armed with this, called dealer again, and you guessed it, not avail. So, dumb as i am, and as the quote to replace ABS sensor was less than £100 i decided to fix, in the hope that would be the end of it and i could start enjoying the car. Part replaced by mechanic, however after diagnostic, ABS/ESP fault still present, and would require alot more investigation, could be ECU which costs anything from £400 - £900!. I asked the mechanic to check the rear coil spring (fail from previous MOT), and you guessed it "incomplete" The car failed an MOT on 2 points, then passed a week later, but clearly both faults are still there. I now want to reject the car because it needs £400 more work doing along with the unknown cost to fix ABS/ESP. the car was clearly not fit for purpose, but as i've paid £600 in repairs already on this, can i claim the cost of the car and repairs to date? I did do the advisories in good faith (this makes up £500) to ensure the car was safe to drive, but i never dreamed of the problems to come. I know i can ask the dealer to repair somethings, but i have lost faith in this car and him, and just want all my money back and move on. Where do i stand? (sorry about the length of this)
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