Thanks for that!

Just wondering can anyone advise me, who exactly did you write to when you threatened to take legal action? My Acer laptop, bought in Dublin, was sent off for repair and received at the repair centre in January 2010. The tech centre phoned me shortly to process a payment for repair of screen. Since then I have not received the laptop back, despite repeated calls to the acer 'customer service' line (UK) between Feb and now (June). The latest they tell me is: they can't say where the laptop is; they can't say if they've lost it or not; they can't say if they will replace it or not; they can't say if this issue will ever be resolved, let alone put a date on it. Then they said they had "escalated" it, which they say every time, and phone back in 4 working days, which they also say every time. Then they asked was there anything else they could help me with! Like what? a weather forecast? So I guess I need to sue, but any advice on this process, gratefully received.