and the phone has now been sorted no probs by phones 4 U. (Incidently when they rang orange for a fault code..... you've guessed it..... problems........ they have the phone listed as a contact phone rather than a PAYG... Absolute MUPPETS

so to be told im not a valued customer and to have thephone put down on me is warrented??? strange that!

If that is the case I should have been advised to begin with and not given times for replacement phones to be sent twice

Thanks Gill - hope someone can sort it - I'm still godsmacked about this chaps attitude - customer service doesnt seem to exist!! Lesley x

Emailed this to both email addresses given in this thread. I really can't believe I've had the phone put down on me and have been treated so awfully - how are these people still in their jobs? (I've send names of the people I spoke to when contacting the addresses but won't list them on here) I purchased a Samsung B3410 from Phones 4 U, last Saturday, 5th June 2010, I rang Orange on Sunday to report problems with the mobile phone, apparently the system was down and I was assured I would be telephoned back the following day. No contact was made at all on Monday, so I rang again to report the issue and commented that no-one had throught to call me back, which is extremely inconvenient and I wasnt overly happy with. A replacement handset was booked to be posted to me, between 5pm and 10pm the next day, Tuesday 8th June 2010 I waited in on Tuesday and no delivery and collection was made. I called orange again. Apparrently the handset was out of stock. I complained and asked why no-one had thought to tell me this when I spoke to the lady on Sunday, or why no-one had thought to contact me to tell me the replacement mobile phone wasn't going to be delivered, especially as I sat waiting between 4.45pm and 11pm. Apologies were made over the telephone and a new day and time for redelivery of the replacement handset was made, which should have been today, Thursday 10th June 2010, between 1pm and 5pm. The gentleman checked that the handset was in stock, which it was. Again, arrangements were made to be at home, which is not easily sorted when both myself and my husband work full time. At 5.30pm, after it was apparent that no delivery was to be made yet again. I called Orange. I spoke to (?) and was, from the very beginning of the telephone call fobbed off basically! I was told nothing could be done as it wasn't an orange branded telephone. After several conversations regarding the replacement:- why wasn't I told any of this information on the previous phone calls I had made, asking to speak to a manager, why I had twice spoken to representatives at orange and twice had confirmation of replacement and been given delivery times, etc, etc. I was eventually passed onto the manager. I was passed through to the pay as you go helpdesk manager, (?) at 6pm, half an hour after making my initial telephone call.... After having basically the same conversations over and over again as listed above - and I honestly can't believe I have been spoken to like this by a manager of a very large company! I was told * I wasn't a valued customer - he stated he only looked after his valued customers who have been with him with orange for a long period of time (I also at the moment have two other mobile phones on contract with orange) * He wouldn't do anything for me - I was a customer he couldn't help. His words were 'some customers get a yes I can help, and some get a no I cannot help, you fall into the customers I cannot help' * He wouldn't put me through to his manager 'his manager manages him and he deals with the customers and couldn't help me * When I asked why I had been told on two previous occasions that replacements were being sent - he continually sidetracked and would not answer me * I was told I couldn't have a refund on the money I had added as credit if I cancelled with orange to go with another network * Then preceeded to put the phone down on me!!!!!!!!! I am not at all a person who complains but this situation is a farce and completely ridiculous. I was given information and delivery times, not once, but twice - then told nothing could be done? I should have been told, politely, on the very first phone call if nothing could be done, not be guaranteed a replacement twice, or a replacement should have been sorted out. I most certainly should not have been spoken to and treated in a manner such as the above. I eagerly await your reply.