Hi Tisso My experience was very similar to yours - promises of call backs, having phone put down on me, (I even got through to someone who refused to put me through to the chap whose name and station id I'd got on the previous call and said to me that he was going to count to 5 then put the phone down which he promptly did as I just sat there in stunned silence not believing what I was hearing!!!), and this was all for the fact that they'd debited me £20 but put only put £10 credit on the phone - incredible!!! Anyway, if anyone can help you it's Jonathan (aka. God;)), so hope you hear from him soon. Good luck! Gill x

Hi Locutus, I also emailed Jonathan after seeing his posting on your site and all I can say is that he's my HERO! After having a nightmare ringing the so called 'Helpline' (I use the term loosely as they were no help whatsoever!), and emailing via the Orange site to complain about the Helpline, only to receive an email back from them saying they were too busy to answer emails and to ring the Helpine.... yes, that's right - the Helpline I'd been emailing them to complain about:mad:, I contacted Jonathan yesterday as a last ditch attempt to retain my sanity and have had an immediate response from him personally and he's sorted the problem, thrown in a goodwill gesture and just earned himself Hero Status in my house as you can imagine!!!!!! I'm the first to criticise when something's not right so always give credit where credit's due and all I can say is that Jonathan is a total credit to Orange - a company we were going to sever all ties with up until my phone call with him after having mobile phones with them for donkey's years. Just wish we could get him a job on the Helpline hoho. Anyway Jonathan, if you do read this, you're a bloody top bloke and I can't praise you enough (please feel free to copy this and send to your bosses around salary review time heehee). Gill xx