Dear Nexxas,great to hear from you after such a long time even if your reply was not too pleasant. I don't really get why you're upset. Maybe it seems to be not reliable, but in fact I have spent the amount of the money I was talking about. 1. Proof - have you seen on the attached photos that there are all the receipts from every single transaction? Probably not. The Tesco's costumer service proposed me to send them all the original receipts. With the fear of getting them lost, I proposed back to send the copies only or talk about it over an actual meeting with a costumer service worker. Guess what was the answer. 2. Term and condition- yes, I had read it before October 2010 and after. I don't know if you are aware of the changes in the term. and cond. due to the fact that it has been claimed that customers were taking an advantage of it. In short, after the changes you can only collect 30 000 points in 3 months, you can't be a business trader. How you explain that even when I had collected 8 000 points in the last June-October time, I have received a voucher for only 100 points. To sum up, after many phone calls I gave up and understood that there is no way to get it right with a such gigantic company as Tesco is, as it hires the costumer service workers that believe in the computer data rather that the actual on-paper proofs i.e. receipts etc. I am aware of the fact that Tesco hires the best lawyers and the possibility of winning with them is low. I have been told that the club point card is a form of fun for costumers and in my opinion it is a tricky marketing catch. I would be really grateful for you not replying to this post if you have some more nasty things to say unless they are helpful.

http://picasaweb.google.pl/lh/photo/CN61ee-__f6-9HPhcaRQmoZs-HpGm18jB77IW5C3Gtw?feat=d irectlink http://picasaweb.google.pl/lh/photo/YfO9e_bDzK6W6C-RtmBytIZs-HpGm18jB77IW5C3Gtw?feat=d irectlink Hi there. I got the Tesco Club Card sometime in November 2009. Since then I spent there about 10000 pounds, which make up about 160000 points as I was mostly buying mobile phones and some transactions were benefited by additional points. For this reason I had more points. When I reached 100 000 pints, they disappeared and started accumulating from zero.Then the points got lost again when they reached about 56 000. In February I got vouchers for 21pounds, which means 2100 points. I've been trying to contact customer service and I was told that there is only 2100 points in the system and they will contact me later. They never did. I'd like to e-mail the customer service, however there is not any contact details that would deal specifically with this kind of problem.Nevertheless, I think that any messages would be ignored. After my phone call to the customer service, all the points gained seem to be accurate. I kept almost all receipts with the point, there is maybe few missing. If necessary, all the receipts may be scanned or photocopied and forwared to you. I'd like to seek some advice how to deal with this problem as as it is quite a sum, 1600 pounds. Regards, Mark

http://picasaweb.google.pl/lh/photo/CN61ee-__f6-9HPhcaRQmoZs-HpGm18jB77IW5C3Gtw?feat=directlink http://picasaweb.google.pl/lh/photo/YfO9e_bDzK6W6C-RtmBytIZs-HpGm18jB77IW5C3Gtw?feat=directlink Hi there. I got the Tesco Club Card sometime in November 2009. Since then I spent there about 10000 pounds, which make up about 160000 points as I was mostly buying mobile phones and some transactions were benefited by additional points. For this reason I had more points. When I reached 100 000 pints, they disappeared and started accumulating from zero.Then the points got lost again when they reached about 56 000. In February I got vouchers for 21pounds, which means 2100 points. I've been trying to contact customer service and I was told that there is only 2100 points in the system and they will contact me later. They never did. I'd like to e-mail the customer service, however there is not any contact details that would deal specifically with this kind of problem.Nevertheless, I think that any messages would be ignored. After my phone call to the customer service, all the points gained seem to be accurate. I kept almost all receipts with the point, there is maybe few missing. If necessary, all the receipts may be scanned or photocopied and forwared to you. I'd like to seek some advice how to deal with this problem as as it is quite a sum, 1600 pounds. Regards, Mark