My Name is David Howie, I the founder and one of the current directors of Caledonian Moving & Storage. Internet reviews are hard to remove, this one being a perfect example. However other than (Edit) who has left this review, I could only find two other negative ones, compared to almost 30 positive ones! Genuine bad reviews are not something that will ever stop as we will always have an occasional job where something does not go to plan. But considering we carry out thousands of home removals a year all over the UK and indeed all over the World, I think this small handful of negative reviews shows the vast majority of our customers are happy witht he service we provided. I also hope the reason behind these bad reviews has been addressed so they have made us a stronger, better removal firm. I have no intention of having these reviews removed as customers deserve an honest, unbaised opinion of any company. Personally, I don't trust any company with hundreds of great reviews and no negative's. Unfortunatley this is not a genuine review. Mr (Edit) didn't update his details so we quoted him for a delivery to Surrey. When he decided to tell us it was actually Gilligham (anyone from London will know this is a much longer drive than appears on a map, 2 hours, more?). As he had been a long term storage client I decided not to increase the charge, although he would now be the last delivery, between 3 and 5. On the delivery day, it had snowed heavily and we were unable to make it before 5, missing the delivery. Mr (Edit) did have to call us to chase up his delivery I admit but was informed we would need to reshedule. The next day, Saturday our office was closed, when we returned to work on Monday Mr (Edit) had caused chaos, there were so many messages our phone system had jammed up, tens of emails, reviews everywhere! For the record Mr (Edit) was in storage or 1 year not 2, that doesn't make a big difference but just another little fib to make Caledonian Look worse. Also when the police attended and one of the girls in the office explained the situation and showed them paperwork and emails confirming our story, they contacted Kent police and suggested pressing charges aganist Mr (Edit) for wasting thier time! If only there were as many website where genuine, accredited and respected companies like Caledonian could leave reviews for untrustworthy consumers other firms should avoid. In regards to Buzby's remarks, you clearly jave no knowledge of the area or you would have mentioned our yard is shared with Pickfords main scottish office, Crown Worldwide Records Managment, Hoults Removals, and Allied Vehicles who hold 16 Million of stock on site. You make no mention that some of these warehouses have been bonded by HM Customs And Exice. Or of the 24 hours manned security with gatehouise at both of the controlled entrances, or our state of the art fire and intruder monitoring. I suggest you do a little research before making wild and inaccurate comments, we are not 'a warehouse' we a professional storage company. All the goods remain, we havn't lost them we have actually delivered them to a contractors warehouse in Surrey, exactly where we quoted for. Regards David Howie Caledonian Moving & Storage 0141 336 3334 [email protected]