Why is it the tour operators fault?

The amount you paid to go on holiday with a low cost company like Olympic Holidays makes me think why are you sueing them? They are not the countriy's road maintenance, why is it the tour operators fault? No-one else fell down the hole. If you went as independent travellers then you would have no-one to sue, quite lucky you have someone to blame.

I think it's ridiculous that you have gone to such lengths to secure a refund for yourself when in reality you consumed the product you bought. If it did not meet your expectations then that is your problem, not Kuoni's. In fact, Kuoni probably only made a small percentage of profit from your booking, however, the amount of time you wasted sending your pathetic complaints to them in exhusting detail ensured that there was no profit to be made due to the amount of man hours you took to respond to your complaint. Then they ended up giving you what you were so determined to get, a refund, on something you had already consumed. I just hope Kuoni do not do this on a regular basis or the industry will have more consumers such as yourself, staping their feet and whining like a spoilt and impertinent child.