Hi All. I have just read the entire thread on this subject as I am currently having a bad suit day and wondered if anyone can help with my problem? My wife dropped my Hugo Boss suit into our local alterations shop who take dry cleaning to a local town cleaners in bulk to be cleaned. Unfortunately I had left a black pen in my inside jacket pocket after a meeting which no one found before the cleaning started. I was called from my wife telling me that the pen had exploded in the pocket inside the cleaner, splattering the lining of the jacket with ink and soaking through the sleeve in two places and the back in one place, which are visible. The alterations shop called my wife and offered to replace the lining free, but didn't explain about the marks on the outside. She agreed and they have progressed that by cutting a small square of the lining out and have got the new lining material already. I unfortunately work in London and couldn't get back before the shop closes every evening to check it. I have now seen the jacket and the marks are sufficiently visible as to render the jacket un-wearable by me. I have told them not to change the lining as I will not wear it now. The Alterations shop say that it is not down to them and the Dry cleaners say they do not have insurance that covers this. How do I progress this? Is it my fault? Should the DC's have checked before cleaning? I can't see that the Alteration Shop has any responsibility, but do they? They had undertaken an offered service to deal with the cleaning of the suit, so is it them I should be going to for compensation? I hope someone can help. Thanks in advance 6ama6