Done! Thank you!

*Update* Just contacted Amazon and they have issued me with a full refund, they are even collecting the Jawbone from my house tomorrow. They will pursue the money from Jawbone in the USA directly. Been a lot returned by all accounts!

Hi, I have had two Jawbone fitness trackers. First one strap broke, I called jawbone customer support and they sent out a new strap. I got a new better UP2 and gifted the old one to my friend. Now I purchased this UP2 from Amazon on 25 May 2016 (so its still within its years warranty) and the strap has broken and it now will not sync to my phone despite following all of their advice on their website so its no longer fit for purpose and its not even a year old! I called the customer support number which now states there is not longer any customer support available in the UK!!? I have emailed via the app on my phone 4 times and no response. They are still selling these things (at a reduced price now) How can I get a replacement or a refund? Surely this is breaking some consumer law? Any assistance appreciated! Thanks Fittaedae

Hi Slick, Many thanks for your reply. On digging about on the net we have discovered this is indeed a edit. We have contacted local police and fire brigade who have also confirmed that this is a edit and has nothing whatsover to do with them. Lesson learned, thankfully before any money lost! Other halfs business partner STILL does not believe us and saying its a good opportunity and for a worthwhile cause..... just goes to show how easy for folks to get sucked in hmmm So another name to add to the many in Liverpool area who try and rip us all off! Also reported to Trading Standards, they also advise ignore and they will go away or send letter back recorded delivery saying want to cance... just as you kindly advised. Thank you for your help, much appreciated, he wont be so green in future!! Fittaedae

Sorry to bother you all but my other half has set up his own small company and today got a call on his mobile, from Espress Ltd, or Emergency Services Press, they are based in Wirral Birkenhead. He assumed as the mentioned the Fire brigage that a pal of ours had passed his details on.... anyway gullable has agreed to an advert at £175 + VAT but he has been emailed the details and there is no artwork on it is says we have to email artwork to them??? Is this one of these scams that are going around, their website seems pretty genuine it even contains a section on what to do if you have been apprached by a company claiming to be them... my worry is that this address on the inovice does not match anything on the website!!! What can we do? Any help appreciated.