CCT footage was given to the police via Barclays to investigate transactions taken place at Audio Vision Direct. To date no update has been given to me. I have 21 days to contact FOS which I will be doing, but feel totally useless and lost. Not sure where to turn now

The Ombudsman has ruled in favour in Barclays Bank in the two cases I have. The most disgusting one is today letter received within a day of me sending back the questionnaire to the FOS in favour of Barclays not to refund back £16,900k in fraudulent transactions. I now have 21 days to respond with the decision. Im totally confused and lost and cant believe this can happen. What was the point of the investigation by FOS

I'm totally lost at the moment. FOS sent me a questionnaire which has to be sent back by 9th September 2010. Today 11th September 2010 a response from FOS "Barclays is not required to refund the disputed transactions as there is insufficient evidence to show that they were unauthorised, the pattern of the withdrawals do not fit that of opportunistic fraud. No unsuccessful withdrawals were made follwing concelation of the card on 30th October 2009. Barclays has confirmed the police was investigationg the fraud claim with 'Audio Vision Direct. However this has no bearing on the outcome of its own investigation". Based on the evidence provided it would be difficult to conclude that the disputed transactions were made without my authority. Can this be correct? I feel totally sick at the thought of losing my money which I know nothing about. The only other option I have now is to return the enclosed card received today stating I want to continue with my complaint because............. Any help? I,m desperate Thanks

Hi Thanks for your kind thoughts, its really hard for me right now to come to terms of not having my mum around, I miss her so much. Your advise I have taken on board and will action next week Have a nice weekend.

Thanks for your concern, not very happy with Ombudsman, previous cases with Barclays was in Barclays favour.

Hi All Had a few issues to deal with my mum passed away in April, just getting back to normal whch is a bit hard. I have post all paper work to Ombudsman as solicitor suggested the costs would be too costly and should use Ombudsman first. Just awaiting a response. Thanks

sorry for taking so long to respond. Finally found a solicitor who will take up my case at a fee of £240.00 per hour and I have to put £500.00 plus vat into his account as they only work for private clients. Will be going to the police station tomorrow. Thanks

When I went to the police in March I was informed I am not the victim and they will liaise with Barclays as they are the victim, also the officer dealing with the case was still on sick leave. Dont think I will inform the ombudsman of the outcome, not very happy with their response when Barclays closed all my accounts after 22 years. Next week I will try to find a solicitor who deals with this kind of case. I feel as if I am going crazy, I cant handle any more stress losing my mum suddenly is enough to deal with right now,

Hi No joy, Barclays sent final response letter still hold ing me responsible for the transactions on account. No mention of cctv footage, no mention of missing transaction slip on Barclays side. Its also mentioned all security questions were answered correctly after full in vestigation system show correct card was used in all transactions. No other monies were taken after I reported the incident. Jay sent a link for a solicitor which he mentioned helped with his Barclays cased I called last week but no one could assist or no one worked at the office by the name Jay gave me. Guess I will have to start all over again, bit upset having to deal with all of this just after burying my mother. Thanks

Barclays has finally written a final response to the fraudulent transactions and are still holding me responsible. I'm desperate now and do not know what to do.

Hi Good response for Jay. Unfortunately HSBC declined my application in the end. Account is with Halifax. Latest update Omnbudsman called me Tuesday of this week, an officer has now taken up my cases and all relevant paperwork I have from Barclays has to be sent to the officer no later than 23rd March. All accounts now closed with Barclays closing statements received today. All the fraudulent transactions are not showing on statement. the option for me to give my whereabouts whilst the transactions were being carried out was not given to me. Thanks

Still no joy today, had a lot of probs when taking my onies fron Barclays I have written a letter to Chief Executive a week ago Response received advising me there is an ongoing investigaion. Account opened with Halifax

Good for you. Can I have the name of the solicitor? I am currently dealing with the Omnsbudsman who have taken up my three complaints. #good for you

Opened an account with HSBC today, had to fax id and proof of address will know outcome Monday. Went to Barclays there for over 2 hours. The person I saw was very helpful as he had raised a complaint 1st Feb to get an overal understanding of my account to date he has not received a response. He also queried the closures of my accounts which he said was not normal and considering I have been banking with Barclays over 22 yrs. He was told I did not meet the new criteria!. Also there is a large investigation going on with my account at BARCLAYS as FOS now involved. Will be going back Tuesday to withdraw all monies.

Will follow your instructions. Thanks

Hi Slick 132 Thanks...called FSA yesterday after reading FSA Money made clear, was a bit shocked with the response, basically Ombudsman seems to be the best at present as that was the direction FSA gave me. Apparently I have to wait 8 weeks for Barclays to respond to my complaint from the Ombudsman, but I am making notes based on your response above. Do you have any more input? I have written a letter on behalf of my mother to Barclays requesting why the closure of her account. To date I have not received any notification about my accounts even though credit card closed and debit card taken by ATM. Any suggestions? Shall I close the account or be difficult and wait for the notcie? Once again THANKS = The sad thing about the whole situation is I do not have a name or contact number of somebody I can speak/write to who could make any sense of the whole situation. The attitude of the staff within Barclays makes me wonder how did the get their job. Nobody can give me the name, number or e-mail address of the head of services for the fraud department. Only number I have for the Fraud Team is the number of the officer who decided I am responsible. Were talking about a large company world wide!

Barclays has stated in their final decision after their investigations the original card was used. I have not received anything from the Fraud Team as to my whereabouts whilst the transactions were taking place. I had to go to my local branch requesting a printout of all the transactions to take to the police. Transactions were not done locally to me, and not done in the same area. Police did not seem to bothered to rush anything as I was told yesterday Barclays is the victim. Considering Barclays cancelled my credit card 6th Feb 10, I contacted the Ombudsman 8th Feb 10 who wrote of complaint on my behalf. I received a letter from Barclay card 16th Feb 10 informing me my card has been cancelled as I no longer meet the new requirements of having a card and they are not prepared to discuss the cancellation. The letter also stated this is their final response and I can contact the Ombudsman if I wish to. A copy of the letter sent to Ombudsman to investigate. Barclays seems to be having a joke, what about innocent until proven guilty?

Barclays are not willing to refund the monies taken from my current account. Apparently the senior investigator of Barclays says it was the original card was used to make the withdrawals, which I found hard to understand considering the card was on my person. 21st December 09 telephone called received from Barclays I have to wait for final decision when officer returns from sick leave. Four weeks later 21st January 2010 I called Barclays for an update and was spoken to in a matter that left me speechless, which I complained about. 25th January 10 letter received credit card cancelled, which has never being abused. 13th February 2010 debit card declined instore, tried ATM card taken, went to local Barclays, was told stop put on account 11thFeb.2010 letter sent 12th Feb,2010. No letter received to date. I am next of kin on my parents account, Barclays has put all accounts under my current account sort code, advised them several times this is incorrect, now letter received mums accounts will be close 2nd March 2010 is this correct considering the fact the accounts are in my mums name and her details will be registered and they will not do any more business with her. Is this correct? I went to the police today and was told officer still off sick may not come back to work, case will be assigned to new officer, I will have to wait. Again no joy. The officer also informed me the reasons why I have not heard from the police is that Barclays is the victim in this case and I will have to wait near the end of the investigations. Everywhere I go for advise I am knocking my head against the brickwall, Can some please help me

Wish you luck with Barclays. Im a victim of fraud Oct 09 and still no joy today. Letter received from fraud dept 25 Jan 10 holding me responsible for all transactions. On 6th Feb 10 letter received credit card now cancelled. 13th Feb 10 debit card declined, tried ATM card taken. Went local Barclays letter in post informing me accounts all closed. I have tried endlessly to get advice as i do not knowwhat else to do, I feel so depressed £16,000 taken from account, Barclays are unable to produce voucher for monies taken over the counter, £9/800 in store and £300 x3 ATM.