For any Hitatchi Capital students: Hi everyone, first post from me and can I add this forum has been a tremendous help so I will try and do my bit to help others. I am also an ex-student of Advent doing the Advanced Web Designer course and was around two thirds of the way through completion. When I started the course I took out the finance agreement (via Advent) to cover my £6000 course fees. Here is my timeline of events since last Wednesday: Thu 28/01/10 Spoke to customer service department at Hitatchi Capital to explain my situation (use 0113 380 1000 if you get free calls to landlines). They informed me that they had just found out about Advent and were still investigating. In the meantime I was asked to send copies of my course documentation to the following address: Merchandise Complaint Department Hitatchi Capital 2 Apex View Leeds LS11 9BH The CA advised me that once they have more information they would let me know. I then sent copies (not originals) of my documentation that same morning by recorded delivery. Fri 29/01/10 Documentation signed for at Hitatchi Capital Sat 30/01/10 Rang Hitatchi Capital again for an update but there was no answer Mon 01/02/10 Rang Hitatchi Capital a third time for an update. The CA I spoke to told me that they are still investigating and cannot give any further information at this time. I asked if the agreement was covered under Section 75 of the CCA and she informed me that she did not know. Following this I rang consumer direct and spoke to a really helpful gentleman. He has informed me that because the agreement has "Fixed-Sum Loan Agreement Regulated by the Consumer Credit Act 1974" at the top, that I am covered under section 75. He recommended filling out their template letter (get a copy here) and send it by recorded delivery without fail. In the first instance they are obliged to find an alternate training providor that is equal or better. Failing this I then have the right to cancel the agreement as the goods are technically 'faulty'. Hopefully my waffle is of some use to others and if I get more feedback or progess I will let everybody know.