As mentioned, I have posted a complaint letter describing timelines to Better Bathrooms. As expected, they apologized for inconvenience and disappointed at their service but did not commit to paying for compensation by pointing to terms and conditions. I would like to fight for this as their 'sorry' wouldn't rectify 'consequential losses'. Could you please prescribe next course of action?

@rebel11 Thanks for your reply and guidance. I shall begin the process as you mentioned. I was unable to find right words earlier but your words are exactly the one I should be looking for @honeybee13 I think I had specified what had happened since I placed the order and cancellation of same. I had builders/plumbers all ready for the work. The set up was all done by them already for the tiles to finish-off bathroom. Due to this 10 days of delay, I had to pay additional labor charges. Apart from money, 10 days completely lost due to delay of order. Even more because I had to go and find alternate options after cancellation and further delay of work. It has also caused lots of stress. We had called our parents altogether from a different country just for this building work as we both (me and my spouse are in full time work) are full-time working and need someone to provide inside access to the builder. They are already gone now and the bathroom is still incomplete. The planning has been completely messed up.

I am looking forward to take this case for claims against Better Bathrooms. So I need some help here at this forum to proceed with this matter. Its not always about money or myself, but I want them to realize how much pain a consumer bears due to their incompetent staff and unmanageable working practices. My bathroom work is all paused and therefore leaving me in a very troubled situation now. I placed an order in a BB (Better Bathrooms) store but even after 10 days of horrified experience, I didn't receive my order. I paid additional charges for next day delivery. But after a series of irresponsible events (like order was delivered to some other customer etc. etc.), they mentioned that some of the tiles I ordered are not in stock. So, I cancelled the order. Order was placed on Sat, 18th Oct 2014 for a next delivery at store in Slough. Order was paid upfront along with additional amount of around £50 for next delivery. As part of next day delivery commitment, order for tiles was committed to be delivered on Tue 21st Oct 2014. But it didn't arrive. I went to better bathrooms store in Slough same day (21st Oct) in the evening. I was committed by customer service and sales representatives that it will be delivered by Thur 23rd Oct 2014 and the next day amount will be returned. But no goods delivered and neither the next day delivery amount was returned. On Fri 24th Oct 2014, I kept on chasing for the order calling customer services and courier offices about the update on delivery of tiles. But not until the end of day it was found that the order was delivered to a wrong address in Surrey. On Sat 25th Oct 2014, I spoke with Sales Manager in the store who assured by the delivery by Tue, 28th Oct 2014. Again due to mismanaged operations from Better Bathrooms, the order did not arrive. I kept on chasing for this whole day. The store manager called again on 28th mentioning the order will be delivered Wed, 29th Oct 2014. While I was chasing courier company, they mentioned that they are not sure where the order is at the moment. We again went to store asking the manager about what's actually happening. I was told that they are still trying to search where the order is. Forcing the manager about the severity of situation, he raised a fresh order. But the same night, I was mentioned that there are not enough wall tiles in stock. So I cancelled the order.

A big thanks to you uncleburgaria67. I did the same as you mentioned and they were really serious this time in removing the asking amount. Also this time I received an appropriate letter from Credit agency that they will look into the matter. Before this I was just receiving threatening calls or letters. All sorted. Again a big thanks!!!

I have a similar problem with Swinton car insurance. I have cancelled my car insurance 3 months before the annual contract. They asked me to pay approx £80 of which £30 is an outstanding balance and £50 admin fee. I paid them £30 and since I have not paid them £50 admin fee, they forwarded it to Debt collection agent. Now they are asking for £75 (Addition £25 late payment). I have written back to debt collection team to ask their client to give me exact breakdown of Admin fee, but they still continue to call me over phone or writing a threatening letter of court case. Now sure what to do on that? Any help would be highly appreciated.

I got this debt sorted out with BT. I asked Wescott to ask their client (BT) to send me all the details how I owe them £145. They did not reply to them during next 6 months (Possibly they knew that they harassed me while shifting the line) after which I received a letter from Wescot that the debt has been written off and cleared of my accounts. This site provided me enough confidence to fight for the right. Thanks.

Thanks cerberusalert for your replies and being patient over an issue of contractual confusion. I have had a talk with them over the phone and asked them to send me the details. I assume they could send me some itemization of charges. I would like to be prepared for the reply I need to send to them. Note: I have not made any written communication so far with wescot credit services. What do you feel about the legitimacy of the e-mail communications that I have? It is clearly visible from e-mails that I have tried hard and had clear intensions to move the line but it was due to their customer service/support problem, it has not been transferred.

Everything was under my name.

Thanks for a prompt reply. It was under my Direct debit at that time and that I cancelled because of no communication with BT after moving home. Apologies for confusion.

Hi, I got a debt collection letter of £145.00 from Weston credit services around a month ago. This is from its client BT Plc. They are asking to repay debt that was due in 2007 summer (around Aug-sept 2007). They traced me because I set direct debit from my account for BT phone line that is in my spouse's name in Oct 2009. But I think the amount is not justified. This is because of following reasons: - BT line connected in Feb 2007 (Note: there was only 3 months minimum contract at that time). - I moved home at the end of august 2007. - Let me tell you the experience was so horrible that once I held phone for even 6 hrs one time for house moving department. But with no success. Even when I shifted home, I tried to call BT for house move but never got connected. - I sent couple of e-mails to BT customer services requesting them to resolve issue asap. The reply came a month after asking if the problem is resolved and asking to reply with "Please action urgently" if not yet resolved. So I replied same and mentioned in email that if it won't get resolved, kindly disconnect the line as I am no longer living in the property. I also provided my new address/contact details in that e-mail. - After this incident, I do not receive anything from BT apart from just one email that was saying your next BT bill is ready and that too in NOV 2007. I have soft copy of all the emails exchanged. Can anyone guide me how to deal with it? Obviously I do not want to pay for anything due to which I sufferred a lot. Thanks for your advices in advance. Cheers.