Dont forget to add the price they also charge you by hour! 97.75! the 127.72 is just for turning up!

According to the BT.com you may be liable for a call out charge of 113.85 + vat, plus 97.75 + vat each hour. Which is £211.60 + vat per call out. Well thats what i got charged and I wasnt advised or neither did I agree, as frankly who would! Its Blatant Theft

Oh My God! this is exactly what happended to me. Did you report your fault on BT.com? I reported a fault on BT .com in Nov 2008 as had no dialing tone. The line check was inconclusive as to where the fault lie so I diverted calls to my mobile. At no time did the website advise of charges or did I agree to any! An engineer came to my house and lied saying the fault was ours due to a faulty extension. We have never had any extensions in our property!! 3 months later in comes a bill for 213.00 for call out and 1 hours labour!(he was only in the house for 2 mins) Action taken. complained to BT was told charges were present on website. I disagreed asked for complaint to be esculated. Later that day a customer service manager phoned me back and agreed that this often occured when faults were logged over the internet but she didnt have the authorisation to cancel the charges and would refer it tio her manager. Of course this never happened. I then sent an email to Ian Livingstone CEO, this got a response that someone would investigate and get back to me. 3 days later Dilly Dolly as I now call her phoned on a sat eve and informed us that it was completely our fault as charges were clearly stated on the website. No redress on the engineers lies either. She then refused to discuss the issue and put the complaint into deadlock! Next step refer to OTELO for mediation. Despite sending all the evidence OTELO final conclusion has sided with BT. I agree with other posts about OTELO dont waste your time. This has now dragged on for over 1 year has caused much stress we now have no choice other than to pay. Word of warning BT said they would send the debt collectors round if we dont pay up!!

Agree waste of time contacting OTELO it has taken 11 months for OTELO to provide a final conclusion and yes despite being presented with evidence they have chosen not to refer to it and have supported BT. BT have not provided any evidence that a transaction occured so now I am left paying for something that i did not request. Will never deal with BT again.

Thankfully Blatant theft do not have all the monopoly. If you live in a area serviced by Virgin media (cable) you can dispose of BT. I have really fast and efficent Broadband and since being in a dispute with BT who charged me 213.00 when I reported my phone out of order via BT .com site ( despite not informing me of there prices!) I now have a virgin cable phone connection installation was 30.00! Have to say I have found to date virgins customer service to be of a good standard. Would recommend changing.