I sent many email to customer services.. and they don't accept their mistakes instead they say this is our policy.... and I replied them you should be ashamed of your policy. I think the actual fault is UK's trade control department who does nothing for customers. I experienced a fraud from a company called "Mobile outlet" and complained to UK trading athority about it, instead of supporting me they said we can't do anything.

If there is no law for heaters in B&Q then you should write exception on the back of reciept you provide !

I am really Surprised to hear your reply. My Girlfriend bought some creams for herself from Boots, she was not satisfied with the product, she returned it to boots even after using it. they refuned him full money. You write on your reciepts that with 45 days you can return your item.. and don't accept the return at all ! Do you write this just to make fool to your customers ?

Hello, I bought a heater from BNQ Lewes road Brighton store. I took the heater to my home checked it, and it was really bad not enough powerfull for my room. When I went to exchange for a powerfull heater, the staff specially manager (who was in hurry to return home) was not behaving properly and in two minutes time he said "if you want to stay here stay I am not going to return anything". I wasted my £20 on a rubbish BNQ heater, their customer service is rubbish. I will suggest everyone to look for alternative stores than BNQ. and I will never go to them again. Regards, Jack

Hello, I bought a heater from BNQ Lewes road Brighton store. I took the heater to my home checked it, and it was really bad not enough powerfull for my room. When I went to exchange for a powerfull heater, the staff specially manager (who was in hurry to return home) was not behaving properly and in two minutes time he said "if you want to stay here stay I am not going to return anything". I wasted my £20 on a rubbish BNQ heater, their customer service is rubbish. I will suggest everyone to look for alternative stores than BNQ. and I will never go to them again. Regards, Jack