I also am having problems with Bitesizedeals and have discovered that there is a ongoing civil case against the company in the US (Civil Action No. 09-CV-5276). The people who need to know about your experiences are as follows : Staff Attorney Division of Advertising Practices Federal Trade Commission 600 Pennsylvania Avenue NW, NJ-3212 Washington, DC 20580 1-202-326-3244 (phone) 1-202-326-3259 (fax) www.ftc.gov