Hi Robjam1969 The reason that I follow these consumer forums is that we really do care that customers are happy with our services and if there are any issues I can solve them quickly. If anyone had issues with the way the Fortress Group (UK) Ltd conducts its business, please contact me directly on 01284 717 800 or my email [email protected] . Regards Simon Hatch

Hi KN1503 As Compliance Director of 1 Month Loan I would like to firstly advise that if you, or any of our customers, have a genuine complaint about our company I would prefer that they email me at [email protected] where I will investigate it and respond. You claim that you were not told at the time you spoke to our customer advisor that you would have to pay for a same day transfer. While it is part of our standard script to advise you of this, until I know who you are and look in our records I cannot see whether your call was recorded or not and therefore at this stage cannot confirm or deny that this was said. Although you state that no calls are recorded this is not strictly true as a selection are for security and training purposes. If you would like to contact me I will look into your account further and review the matter. Our aim is to treat all of our customers fairly and with respect. At 19 I guess you are fairly new to borrowing and debt so we really want to show you that while there are ‘bottom feeders’ in the payday market place, we are not one of them. Please contact me on 01284 717800 and I would welcome the opportunity to discuss you loan with you.[/font] Simon Hatch 1 Month Loan

This is an official statement from 1 Month Loan, a trading name of Fortress Group (UK) Ltd. It has been brought to our notice that there is a suggestion, from within this forum, that certain individuals and another payday loan company may be associated with 1 Month Loan and or The Fortress Group (UK) Ltd. We wish to be clear that whilst Mr Peter Tuvey and Mr Barry Sillance were previously employed by 1 Month Loan, they left the employment of 1 Month Loan in May and June 2009 respectively, and have since their leaving have had no association with either 1 Month Loan or The Fortress Group (UK) Ltd. We appreciate that these individuals and In Time Finance T/A Cash Genie have not made any claim to being associated with 1 Month Loan or Fortress Group (UK) Ltd. We would like to advise that Fortress Group (UK) Ltd maintains high standard within the lending industry and operates fully within its Consumer Credit License. As part of this we have a complaints procedure which is detailed on our website and we would like to invite anyone who has a complaint about our company or any communication you have received from us to email our Compliance Officer, Simon Hatch, [email protected]. Regards 1 Month Loan