thanks I'll try again - i ended up putting the phone down on them. I asked to speak to someone in charge and they seemed to think it was a good idea to keep me on hold!!! what's my best approach to get a copy of the charges for free? these are the only ones I have been asked to pay for. Can I not quote something from data protection acts?

fingers crossed I have faxed my reply today accepting partial payment and I am still claiming the rest. keep you posted.

hi i too received an half offer this morning from DG solicitors. I'm going to follow the advice and take the money has partial settlement of the outstanding balance. i will let you know how it goes.

i have recieved a letter from their solicitors offering me half the money - should i accept it hold out for the rest??

hi i have now filed the claim and they have to the 23rd aug to respond - not heard nothing yet fingers crossed

they have received the court papers - they have been given to the 23rd August to respond - nothing yet

thanks - i have now filled in the NI - lets see how they feel about court proceedings.

my husband and I both sent letters at the same time requesting the refund of charges into our separate accounts. I recieved a no letter my husband received a letter with an offer to refund in full? Why can they pay one off and not the other????? they have since refused to budge in their ideas as a result i have have now filled the N1 court claim and lets see what happens - fingers crossed

has any body had to pay £5 per copy statement - they said they would do me a deal 36 statements for £90 - really nice of them:mad:

hi just reading through your postings - did marbles charge you for a copy of your statements? they want to charge me £5 per statement!!! they are not for real

I have started to claim for my own account and my husbands account, my husbands account was settled after the first letter of request - £1056 mine was refused - £3500 with the standard letter. How can they pay one person and refuse the other escepially when they live at the same address. Could i not use my husbands letter as evidence that they do admit fault? any ideas please

I have now received a letter from FD who have refused my request for settlement of my bank charges and sent me a leaflet telling me how i should have looked after my account!! I am now preparing the next letter.

i just requested statements for the last six years.

no - they came free surprise suprise!!. Due to the amount of charges on my account I stopped my wage going in. I explained this on the phone and they responded with a tough luck attitude. Since January 06 they have been charging me since. When i phoned them again with regards to the excesive charges on my account they were very vague about what they where for. I explained that I was aware of their unlaw charges. Not long after they closed the account - making it a 'pay-into' account only nice

hi i have only just start too. I found the FAQ very helpful and the library offers lots of templates to use. I have now received my bank statements and FD have taken £3158.00 in charges - it was no wonder i could never get straight. At the moment I am about to send the next letter requested the money back. But FD have now closed my account because I refused to pay the £500 worth of charges that are outstanding. This has now been sent to a collection company, do I start paying these or do I wait? I would be glad of anyones opinion on this thanks