As you have stated you have a Personal Guarantee issue IBAS specifically state membership of £395 for this on their website at their Personal Guarantees page. They are independent and specialize in banking matters - that's probably why there's a huge amount of newspaper comment across many years about them - and if that isn't a good indication of their ability and knowledge in these matters I don't know what would be? Why then try and reinvent the wheel? As Henry Ford is supposed to have said (or words to the effect of) I am not an intelligent person and don't know the answers but I can employ someone who does. The links posted previously do not evidence that anonymous 'help' provided here is without cost for those taking it on board at 'face value'. Having read the Personal Guarantee 'advice' provided on this site - it appears that by attempting to 'reinvent the wheel' and by confusing personal overcharging issues and personal defences with business issues and possible defences it has lost time and added costs to those being chased by a bank. The loss of time may also have taken away any ability to then negotiate effectively. Defences which do not 'stand up' will be rejected by a court because what works for consumer issues is not correct when a bank is chasing for a payment of a personal guarantee and extra costs will be added. It seemed like the 'blind were leading the blind' and I wonder if those who provided their 'advice' realize just how much extra that advice will have cost the unfortunate person who accepted it? For those who have a business banking issue I would hazard a guess that a phone call to any business journalist who provided any of the national press articles for the Mirror, Mail, Sunday Times, Sun, Express, etc would provide them with much more reliable information than is possible from posting here on a what is basically a 'consumer' site with obviously a large volume of consumer 'advisors'.

Cannot imagine that this bank will do anything 'hassle free'. Section 75 has been resisted by this bank and others for many years, so do not expect an easy ride on your claim, despite the fact that the law has now been fully recognised after many years of dispute by lenders.

Maybe the card has been compromised?