Hi im new to this but as i saw you were having problems i thought id ask a question to if you dont mind. i hope some one can help. i signed up with npower end half of last year to save money as i was paying £40pm on my gas and same for my electricity. Npower promised to be cheaper and promised if i payed £30pm on each gas and electic it would cover me completely and keep me in credit. Today ive learnt ive ran up a hugh bill thats only just come to my attention as apparently my monthly usage is £87 so i now need to find £120pm for my electric alone to cover my usage and my debt. As a single parent of three i have no idea how i can cover this each month as i struggled to pay £30 each. My neighbour who is in the same size accomodation as me same amount of kids, same appliances etc is only paying £20 to npower and that covers her electric usage completely. When ive queried this theve advised two seperate propertys cant be compared regardless how a like the situations are. Ive asked them to come and check that my meters correct to be advised only 1 in 650000 meters are faulty so its highly unlikely and they arent prepared to come out. Ive phoned for advise on reducing my usage, have gone through what i use how often etc to be advised they cant help me reduce my usage as im doing everything possible to keep it as low as possible. what can i do now? I cant change supplier whilst in debt to them bt will never be free of debt with the bill so high.