Just had a letter from them claiming to be chasing a debt from my mobile phone operator for an account I cancelled 2 1/2 years ago. On phoning the phone operator, I established that 1) a bill and all further correspondance had been sent in error to my old address (They had my new address) and that 2) the bill was sent out in error, their mistake, they were very sorry and would cancel the amount owing. However this was all after I had phoned SRJ - Oh dear! they would only look into it if I could provide written proof that I didn't have that account (I rather sarcastically pointed out that there were probably several million phone accounts that I didn't have and that I would struggle to prove non-ownership of any of them!) Anyway, among the more memorable advice they gave me was (Gods honest truth these are the actual words used) 'I've got nothing to prove that I don't own that account, I shredded all the paperwork a year after cancelling the contract' "Well the best thing to do is just pay, then we won't have to take you to court" "We don't have a complaints procedure" "I don't have a manager" And the icing on the cake; 'The address on the letter is a PO box, do you have a geographical address?' "No" 'So does that mean your talking to me from inside the PO box?' "Yes"