I need some advice on this as I am very dissatified at the service I have received from Brighthouse lately. I bought a 32" LCD Baird TV 2 years ago and sent it for repair a week and a half ago. They took the TV away for repair and left me with a loaner, which was a refurbished TV (same model). This loaner broke down on me within 24 hours!! I phoned the Lewisham branch, where I got the TV from, and they said that I couldn't get another loaner as the TV was due back on the 16th July and the soonest they could get another one to me was the 15th July. I wasn't happy and asked them to try and get an engineer in but they said that the 15th was the soonest they could do anything. I waited til the 16th, my wife stayed in all day waiting for the delivery, but it never turned up. On phoning brighthouse I was told that the delievery driver ran out of time and couldn't deliver the TV next day to me. However a kind shop assistant said he lived down the road from me and would deliver on the 17th July, but after 10pm. Thought that was fair enough and said that it was fine. Last night (17th July) I waited up til midnight but nothing. I phoned them up this morning and it turns out that AGAIN the delivery driver didn't deliver the TV to the store this time so the shop assistant could not deliver the TV to me. I have put in a complaint with customer services but right now I am thoroughly fed up with Brighthouse and, although I have been told the TV will be delivered on Monday, I just can't see it happening. Any advice on this and is there anything I can do as I feel that they need a jet up their backsides to do anything. As a consumer surely they want to keep my custom and right now I am never going to use them again. They have credited my account twice, although still expecting me to pay for the TV stand which is deemed useless without the TV. Help would be much appreciated