I received a phone call from the area manager they are writing the TV off and giving us a new one apparently it's as we have always been such good customers and have only had the 2 problems they are letting this go i also received a letter from the manager from bh today saying it was because we hadn't safeguarded the tv which is why it had failed the dlc but according to the area manager this didn't apply so i'm not sure what the reason was we had been turned down however a new tv will be delivered soon thankyou for all you help on this matter as if it wasn't for you all i think we'd have let this slide

I've just been on the phone again to bh head office apparently it's a failed dlc claim it may be the manager at the store or the service center who failed it I'll find out on monday or tuesday when either the area manager or the service center ring me, as the lady I spoke too has logged a complaint on my behalf she also agreed they have messed us around no end for the last 13 week , the manager told the headoffice it's our own fault as we didn't safeguard the tv we are supposed to have lcd tv's on brackets on the wall, my son has just been and paid the bill for bh they are still charging us for all the cover on the tv after telling not only us but also the headoffice they had removed all charges

well I just rang head office and she mentioned DLC and said if we've paid the 1 off payment of £100 for DLC it would be covered (I must admit I hadn't heard of it before I joined here) she is now investigating if we can have the tv back even though it is broken and if we haven't paid a 1 off fee how we got a replacement last time we've too ring tomorrow and see what she can find out I'll let you know

Hi wonder if anyone can advise 13 week ago my son broke the screen on the l.c.d t.v we have from bh thing is we got in touch and they took it away to be fixed since then we have been in touch none stop apparently as we had a lcd t.v before from them that also got broken by my special needs son they say the insurance won't cover it we've had numerous things from bright house and paid through the nose never missed a payment, they lost the t.v not even sure if they have found it yet but we have been told by the store we have to continue paying for the t.v £9.99 a week for the next 139 weeks our friend says we shouldn't pay for that 1 item as they can't take it from us as they already have it we aren't sure what to do