When I first contacted my ISP (as suggested by a solicitor) they told me that they would never release any information on me. The guy I spoke to said he would double check and contact me the next day, which he did. He then told me that they had been approached and had confirmed that I was a broadband customer of theirs. He said that ACS: Law work on behalf of the government and my ISP could no longer help me in any way and to deal with ACS: Law directly. My concern is because this supposedly happened over a year ago and I have no idea if this was dowloaded or not. If I protest my innocence but then its found that it was downloaded, what happens then? I have been speaking to various solicitors and all have suggested paying it off now before it could get any worse or incur further costs. Has anyone ignored the first letter and if so, what happens next? Has anyone got a reply to their first letter of denial? Has anyone actually downloaded this and done anything?

Hi, I'm new to all this but have been reading these posts with great interest as I too have received a letter about Scooter. I previously posted this in a different thread but have now put it into this one. I have been in touch with my ISP and they said that ACS Law had been in touch with them and they had confirmed that I'm a broadband customer with them, no other information. The guy from my ISP provider said that the company works on behalf of the government and I need to take this up with them as they can't help me with anything else. I have no idea what to do next to be honest. The legal advice I obtained wasn't very useful and they've basically told me that it would be more costly to me getting a solicitor to work on behalf of me than to pay the £500! Any advice would be greatly received.

Hi just an update on my findings, my ISP got back in touch with me today saying that ACS Law had been in touch with them and they had confirmed that I'm a broadband customer with them, no other information. The guy from my ISP provider said that the company works on behalf of the government and I need to take this up with them as they can't help me with anything else. I have no idea what to do next to be honest. The legal advice I obtained wasn't very useful and they've basically told me that it would be more costly to me getting a solicitor to work on behalf of me than to pay the £500! Any advice would be greatly received.

Hi, I'm new to all this but have been reading these posts with great interest as I too have received a letter about Scooter. I have been in touch with my ISP and they have no knowledge of ACS requesting information on me, which makes you wonder where they have got my details from. I am currently seeking legal advice.