Still nothing. They are really dragging their heels on this one. You may or may not know but the small claims has several stages. Yesterday I entered the final stage, called issuing a warrant. This essentially means that they have not replied to the small claims summons and no it gets handed to the local court who basically send round the bailiffs to get the money from them personally. I hopefully should hear what happens with respect to that next week. In the meantime I have had email contact with them where they keep coming out with excuses, and hinting that they are about to pay...but you know the rest. Do go ahead with the samll claims, and push it through. Hopefully it will resolve positively. It will cost, but in theory they are liable for those costs too. I really did not want to go this far, but now it's got to the point that I just want my money, and it's a point of principle. I can't really let them get away with it. I just wished they had responded to the first part of the small claims. I will let you know if anything happens.

Will do becky as soon as I hear something.

Still nothing yet...what does it take to get them to pay up

Just an update. Small claims was issued and received but as yet still no payment. Just the waiting game now.

Just to let you know I had the same response when they receive my letter threatening small claims if they did not pay up. They actually phoned me(!!!!) YES..THEY PHONED ME!!!! Said teh cheques were going out and they were busy and they said they are normally quicker...I think wanting future business...as if!!! I was (naively I suppose) optimistic. But no payment!!! So yesterday I issued a small claims procedure online. I will let you know if they pay up because of that. I suppose they have to since I have all the emails saying they owe me money. I think you are right, that they bank on most people just giving up! I will keep you posted...but don't give up.

Yes, I have had several excuses including Michael Jackson and the fact that two book-keepers left in the same week!!! Also when you phone up you get "Hello"...not "Hello, this is such and such". One man also claimed he was not part of onlineticketexchange and was in fact ticketmate sharing an office...until the next day when he miraculaously became onlineticketexchange again!! Shambles!!! I have today filed a small claims proceudre against teh company so hopefully will get my money back??? Who knows, I willl et you know.

So did you get the refund before you sent the small claims letter or after. I am at that stage now (after following your advice and trading standards) in that I have already sent a SD letter threatening court action if they do not pay within 5 days. Tomorrow I will be issuing the small calims on line procedure. I was not receiving any responses from emails and phone calls and was being fobbed off. My situation is slightly different where I have sold tickets and have not had payments.