Hi, I just thought I'd update you all, it turns out that the TV I was given was an ex display model, which I expressed at the time I didn't want. I spoke to the manager of the store this morning and he is replacing it with a new, updated model, at no extra cost. To be honest I found the staffs attitude excellent in this case, I hope it continues. Thanks again for all your replies

Thank you very much for the replies, I will speak with them tomorrow and update you all on the outcome.

Thank You very much for your quick reply, I will go in and speak to them tomorrow and see what they suggest. If they cannot guarantee a replacement within a reasonable time period, would it be an option to cancel the agreement? Thanks again.

Hi, I'm new to the forums and was wondering if anyone could help? I became a new customer at Brighthouse just 2 weeks ago and was successfully accepted for a new TV. When the TV came it looked in perfect condition, but after setting it up, it doesn't work. In your opinion, what will happen if I go to the store and speak to the manager and tell him what happened? I've had problems with shops before, I bought a second hand computer, the same thing happened but when I took it back to the shop, they said that they had tested it before it went out and that they couldn't do anything. Is this likely to happen again? Thank You for your replies