in my experiance. you can take it back or have it picked up. they should give you a loner (a temporary replacement) then give it back when its fixed. the only testing thing is that you still have to pay for the object while its being repaired. this often annoys people, because you dont actually have the object your paying for. you wont get your money back from them, as youve signed an agreement and all they can say is that youve been 'renting' the product. (hire purchase) since youve had it in your house (even though its not been working) youve been hiring it. the delivary men shoudl have set this up for you. therefore you would have been able to ask them not to leave it in your house because it doesnt work. p.s. you cant get it fixed anywhere else other than bright house. its leagally thier property because its a hire-purchase television. so any other companies or electritions that dont deal with bright house are 'tampering' with the product. My Advice go as high as you can. take it to the manager for discussion. then see if you can see the next man/woman up. bright house dont like complaints. brighthouse managers dont like little marks on thier performance records that can stop them getting bonus'. some m ay be willing to give you a pretty sweet deal if you pester enough. bare in mind, lots of people who feel they arent getting thier own way. or have gone through with the contract and didnt think things through properly. or people who have payd late and cant be bothered with 'fees' often wave the 'rights' card. brighthouse know the inn's and out's of the law on thier side and can cover thier asses quite well. try to stand out and just get your point across. let them know your serious, but in a proffesional way yours x ll-whatthehell x hope it helps. good luck sorry about my spelling/grammar

as an ex brighthouse employee i totally get where your coming from. it was a job. i worked on the shop floor in sales. it was my job to sell. it was my job to get you to sign this contract. t was my job to make this "agreement" your signing look attractive. some people cannot get a credit card they cannot borrow from banks are not eligable for an overdraft and are stumped my other lenders. yet, a single mother who's cooker/fridge/tv/sofa is no more. this is thier last resort. brighthouse will tell you they are sensible lenders. "we will not lend you more than 10% of your weekly income. you will not have to pay us back more than 10% of your income back weekly" they do not tell you that once they build up a rappor withthem they will lend you more. some customers with a weekly income of £200-250 were paying us £50-70 a week. dlc is NOT compulsory. but for large/expensive items you must prove you have home contentscover (that will cover hire-purchase goods) its often cheaper than BH cover. and does more. looking back at my time in brighthouse i enjoyed it. the staff were mainly horrid. the way the company worked was VERY sly and the reputation did not help popularity. but i got along great with customers, and fitted in well with what the job needed from me. however i wouldnt like to be in that position again. knowingly "trapping" these practically desperate people into contracts that they believe is theyre last hope more options need to be out there. i dont know what, but something. **would like to appologise for spelling mistakes. no spell check on this forum for me** ll-whatthehell