Don't panic! The main thing is that you've canned the card. Write to the BSD support line outlining the time and nature of the call and asking them to confirm their policy regarding such calls. Ask them to confirm the despatch date of the order. Make sure if you can that your emails are tagged to request 'read' and 'delivered' receipts. You should also make sure to advise your bank that the call (supposedly) from BSD was the specific reason for binning your card, so that they are fully aware of the situation. Given current general advice about not disclosing details of cards to unsolicited and unknown callers, the banks must surely acknowledge that there is something highly irregular about BSD's practice of calling customers and asking them for this detail. The other thing is not to worry unduly about this. It's difficult as they've got your money and have duped you into giving them your details but it's water under the bridge now; and you're not the first or last person who will be caught out like this, as these postings show. None of us are idiots or careless; we've just let our guards down. The main thing is to stay cool and make sure you have all the facts to hand about what has happened. Keep contacting BSD and keep copies of any responses; keep checking the website regarding the status they post there. Print hard copies of the relevant website pages. Hope this helps.

Unfortunately you've fallen into the same trap as a lot of other people. Do make sure you keep copies of all the documentation relating to your order and notes of any contact you have with these people. It's a good idea to organise stuff in chronological order so that a sequence of events can be established. That way if you dispute the transaction you should have a stronger case with your card provider to demonstrate you acted in good faith. Keep checking the website as that's how I found out my order had been "cancelled." If it says yours has been cancelled make sure you write to them again requesting details of when your money will be refunded. They say between 5 and 7 days on the website, and hopefully they'll honour that at least.

DON'T TOUCH BITESIZEDEALS."CO.UK" WITH A BARGE POLE!!!! I was keen to get what I thought was a reasonable bargain but this site wasn't worth it. Once I had placed my order (25/5/09) the alarm bells started ringing because there was no indication in the acknowledgement email of when my order would be shipped, or any delivery date. The email also uses some dodgy lo-res graphics that look as if they've been cut and pasted from someone else's website. About an hour or so after I had placed my order I received an unsolicited call from an unidentified number, from someone claiming to be with bitesizedeals, who proceeded to ask me specific details about my identity, address and credit card, including asking me - three times - to disclose the 3-digit security code on the back of the card. I refused to give him this information and he hung up. He told me this was their policy to "protect our customers"(?!). I was really concerned after this and checked websites regarding this bunch and others' experiences. Then I consulted my bank (26/5/09). They told me the transaction had been authorised. They advised me to keep an audit trail and to tell them if the goods were not delivered in which case they might be able to do something to recover the situation. Today (30/5/09), after sending repeated emails to their support email address (they state they need between 48-72 hours to respond due to high demand and tell you to "Have a wonderful day!" ) I've checked the site again and the order was cancelled on 27/5/09. The emails I sent asking for information were all ignored and they didn't even see fit to tell me they had arbitrarily cancelled the order. But that will probably not be the end of it as I see from other posts that even the cancellation process is characterised by the same obfuscation and ambiguity as everything else to do with these people. My order was for a family birthday gift and I hope to get all the elements delivered from Amazon by the due date. These people may be as cheap as chips but they're about as reliable as a chocolate fireguard and should be avoided at all costs. The sooner they're starved of business the sooner they will go out of business. I will never not use Amazon again as they have proved to be absolutely reliable over several years - and that is worth more than any "saving" you might make by dealing with apparent cowboys. Great website, more power to our (collective) elbows!!