hi all, just to update on this, GLTC's couriers turned up to collect on the next scheduled pick up date. I was off work and at home all day as my daughter was sick so no extra time had to be taken for this issue. Note this was before Nathalies' kind offer. thanks to all for input.

hi all hope you can help me here - my problem is nowhere near as bad as most other peoples on here however it is infuriating to say the least. We ordered a dolls house online from GLTC for my daughter for Xmas, it arrived however there was a piece missing - so the company sent a new one out to us straight away which was complete. So far excellent service. Now the infuriating part - we now have had a spare (incomplete) boxed up dolls house in our hallway for several weeks, the GLTC's courier company - parcelforce - have not turned up now on several occasions when the wife has stayed in all day to wait for them. We have tried to get them to give us a 2hr time slot where they will pick it up but they insist on 8am-5pm only, which we are not now prepared to accept given their recent performance. I have threatened to give the spare dolls house away to charity in order to get some movement from GLTC but they are insisting that return of the items is my responsibilty so we have to guarantee someone is in between 8am and 5pm on the next designated pick-up date, otherwise we will be "charged". Anyone any advise as to how we can get this resolved? getting it picked up from work is not an option as we both use public transport. Many thanks

hi all, just to update on this, the shop agreed to exchange shoes for a different pair - they seem to fit much better. Many thanks to everyones input on this.

hi all, to confirm whilst not a chain like clarks it does have its own trained staff that fit shoes which we obviously relied upon. My wife tried to take shoes back on wednesday for refund/exchange for different pair but they refused based on "they have never had problems with these shoes before" and "we were obviously using buckle on wrong setting" ie too loose i assume but problem persisted when we changed the bukcle "setting". They also said - " if symptons persist just put plasters on her feet" - not a solution i am happy with spending £67 on shoes. thx again,

Further to above just found this on webby: Consumer Direct - Clothes and shoes states that you are not entitled to any recourse if items do not fit - how is a 21mth old supposed to tell you that shoes are rubbing? thx.

Hi all, looking for some quick advice. Basically we bought some new shoes for my 21mth old daughter last sunday from an independant local shoe shop. it has a fantastic reputation locally and we have never had problems in the past. Basically my daughter wore the shoes for about 5hrs on the sunday afternoon/evening - when we got her ready for bed blisters were forming on either side of both ankles as well as red patch where the shoes had been rubbing on the back of her heel. We thought this might just be as they were new so we tried them again monday and tuesday evenings after she got home from nursery but with similar results - slightly less angry marks - but then she was wearing them for less time. Given we paid £67 for these shoes my wife went back to shop to exchange/get a refund on these on wednesday, however she was told that they would not refund as there was nothing wrong with these shoes and they have never had any problems in the past with them. They suggested we had them on the wrong setting (they are buckles) - however using these settings give similar results. they also suggested we should put plasters on her feet to avoid them rubbing. I plan to go back to the store this weekend but was wondering if anyone knew what my rights are - the shoes have obviously been worn as otherwise these problems wouldn't have come to light however they have only been worn indoors. any contributions welcome. many thanks.

update on this if anyone has any interest: After the initial email as per roughly orig post avis agreed to refund part of the charge (£29) for excess petrol as a gesture of goodwill, however we were not satisfied with this and a couple of firm but fair emails later the 3rd party who i booked the car through has refunded the remainder of the extra charge they put through. pleasantly surprised at such a quick resolution! thx for advise.

no i didn't bother contacting them as the car always started up after a couple of attempts and i didn't want to waste holiday time hanging around for mechanics etc.

tried this in a different subsection but no repsonses so maybe someone can advise on here? thx hi all long-time lurker here, but finally need some of my own help - not sure if this is the place to post so please move if not: Circumstances: We hired a car from AVIS via a third party for our recent holiday in sardinia We picked up the car from Olbia airport on 9th May and was scheduled to return it on the morning of 16th May given our flight back to UK was circa 9:40am on the 16th May. We had problems starting the car all week - this included taking a couple of attempts to start when we picked the car up from the airport. We didn't use the car much during the week, generally just the 15min drive to local beach and back, the main reason we got one was for convenience due to us having our one year old daughter with us. On the morning of the Sat 16th May we could not start the car at all. At circa 7:15am I eventually called the breakdown assist number labelled on the car dashboard but just got a recorded mesage in italian i did not understand. Given our flight was due to take-off at 9:40am my main concern was to get to the airport - I finally managed to flag down a passing motorist and convince him to take us to the airport (for a fee of EUR 100), leaving the hire car outside our holiday accomodation. Given we were getting into a car with a complete stranger with all our luggage and a 1yr old baby this was obviously an extremely stressful experience. Upon arriving at the airport when i went to the avis desk to complain they insinuated it was my fault that the car had broken down and that i should have stayed with the car and waited until i got hold of the avis company/breakdown company to recover the car, however given that I had a flight to catch this was not an option to us. I was also informed that given they believed it was my fault that the car had broken down then i would be charged for the pick-up and tow fee. I refused to accept this and verbally agreed with the avis staff that they would call to discuss before charging anything to my credit card. Unfortuneately this was not the case and i have since discovered Avis have made a charge to my credit card of circa EUR 170 I find it outrageous that AVIS have not only provided a car to a family with a 1yr old baby that is defective but then have the temerity to charge me to have it picked up when i had to abandon it due to having a flight to catch. We are circa EUR 270 out of pocket due to the errors of AVIS not to mention the stress of having to get into a strangers car to get to the airport with a 1yr old baby. My actions so far: 1. we booked the car though a 3rd party - i intend to send off the above suitably edited to them asking for them to help reimburse the money. Should i contact avis direct? if so i assume uk head office as any correspondance with the italian branch will no doubt be beset with language problems 2. i have spoke to credit card company and they are sending me a form to fill in as i dispute the charges. anything anyone has to add? many thanks in advance, chris.

hi, just had smilar thing happen to me with enterprise. got a quote off the internet, reserved the car with my credit card at that point, but actually paid for the rental when i picked the car up,at which point price was different. unfortuneately only noticed a couple weeks after rental. is only for small amount £30 ish but its the principle of the thing that annoys me. sent a complaint to customer service will let people know what happens.

hi all long-time lurker here, but finally need some of my own help - not sure if this is the place to post so please move if not: Circumstances: We hired a car from AVIS via a third party for our recent holiday in sardinia We picked up the car from Olbia airport on 9th May and was scheduled to return it on the morning of 16th May given our flight back to UK was circa 9:40am on the 16th May. We had problems starting the car all week - this included taking a couple of attempts to start when we picked the car up from the airport. We didn't use the car much during the week, generally just the 15min drive to local beach and back, the main reason we got one was for convenience due to us having our one year old daughter with us. On the morning of the Sat 16th May we could not start the car at all. At circa 7:15am I eventually called the breakdown assist number labelled on the car dashboard but just got a recorded mesage in italian i did not understand. Given our flight was due to take-off at 9:40am my main concern was to get to the airport - I finally managed to flag down a passing motorist and convince him to take us to the airport (for a fee of EUR 100), leaving the hire car outside our holiday accomodation. Given we were getting into a car with a complete stranger with all our luggage and a 1yr old baby this was obviously an extremely stressful experience. Upon arriving at the airport when i went to the avis desk to complain they insinuated it was my fault that the car had broken down and that i should have stayed with the car and waited until i got hold of the avis company/breakdown company to recover the car, however given that I had a flight to catch this was not an option to us. I was also informed that given they believed it was my fault that the car had broken down then i would be charged for the pick-up and tow fee. I refused to accept this and verbally agreed with the avis staff that they would call to discuss before charging anything to my credit card. Unfortuneately this was not the case and i have since discovered Avis have made a charge to my credit card of circa EUR 170 I find it outrageous that AVIS have not only provided a car to a family with a 1yr old baby that is defective but then have the temerity to charge me to have it picked up when i had to abandon it due to having a flight to catch. We are circa EUR 270 out of pocket due to the errors of AVIS not to mention the stress of having to get into a strangers car to get to the airport with a 1yr old baby. My actions so far: 1. we booked the car though a 3rd party - i intend to send off the above to them asking for them to help reimburse the money. Should i contact avis direct? if so i assume uk head office as any correspondance with the italian branch will no doubt be beset with language problems 2. i have spoke to credit card company and they are sending me a form to fill in as i dispute the charges. anything anyone has to add? many thanks in advance, chris.