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london_lasher

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Everything posted by london_lasher

  1. hi all, just to update on this, GLTC's couriers turned up to collect on the next scheduled pick up date. I was off work and at home all day as my daughter was sick so no extra time had to be taken for this issue. Note this was before Nathalies' kind offer. thanks to all for input.
  2. hi all hope you can help me here - my problem is nowhere near as bad as most other peoples on here however it is infuriating to say the least. We ordered a dolls house online from GLTC for my daughter for Xmas, it arrived however there was a piece missing - so the company sent a new one out to us straight away which was complete. So far excellent service. Now the infuriating part - we now have had a spare (incomplete) boxed up dolls house in our hallway for several weeks, the GLTC's courier company - parcelforce - have not turned up now on several occasions when the wife has stayed i
  3. hi all, just to update on this, the shop agreed to exchange shoes for a different pair - they seem to fit much better. Many thanks to everyones input on this.
  4. hi all, to confirm whilst not a chain like clarks it does have its own trained staff that fit shoes which we obviously relied upon. My wife tried to take shoes back on wednesday for refund/exchange for different pair but they refused based on "they have never had problems with these shoes before" and "we were obviously using buckle on wrong setting" ie too loose i assume but problem persisted when we changed the bukcle "setting". They also said - " if symptons persist just put plasters on her feet" - not a solution i am happy with spending £67 on shoes. thx again,
  5. Further to above just found this on webby: Consumer Direct - Clothes and shoes states that you are not entitled to any recourse if items do not fit - how is a 21mth old supposed to tell you that shoes are rubbing? thx.
  6. Hi all, looking for some quick advice. Basically we bought some new shoes for my 21mth old daughter last sunday from an independant local shoe shop. it has a fantastic reputation locally and we have never had problems in the past. Basically my daughter wore the shoes for about 5hrs on the sunday afternoon/evening - when we got her ready for bed blisters were forming on either side of both ankles as well as red patch where the shoes had been rubbing on the back of her heel. We thought this might just be as they were new so we tried them again monday and tuesday evenings after she
  7. update on this if anyone has any interest: After the initial email as per roughly orig post avis agreed to refund part of the charge (£29) for excess petrol as a gesture of goodwill, however we were not satisfied with this and a couple of firm but fair emails later the 3rd party who i booked the car through has refunded the remainder of the extra charge they put through. pleasantly surprised at such a quick resolution! thx for advise.
  8. no i didn't bother contacting them as the car always started up after a couple of attempts and i didn't want to waste holiday time hanging around for mechanics etc.
  9. tried this in a different subsection but no repsonses so maybe someone can advise on here? thx hi all long-time lurker here, but finally need some of my own help - not sure if this is the place to post so please move if not: Circumstances: We hired a car from AVIS via a third party for our recent holiday in sardinia We picked up the car from Olbia airport on 9th May and was scheduled to return it on the morning of 16th May given our flight back to UK was circa 9:40am on the 16th May. We had problems starting the car all week - this included taking a couple of attempts
  10. hi, just had smilar thing happen to me with enterprise. got a quote off the internet, reserved the car with my credit card at that point, but actually paid for the rental when i picked the car up,at which point price was different. unfortuneately only noticed a couple weeks after rental. is only for small amount £30 ish but its the principle of the thing that annoys me. sent a complaint to customer service will let people know what happens.
  11. hi all long-time lurker here, but finally need some of my own help - not sure if this is the place to post so please move if not: Circumstances: We hired a car from AVIS via a third party for our recent holiday in sardinia We picked up the car from Olbia airport on 9th May and was scheduled to return it on the morning of 16th May given our flight back to UK was circa 9:40am on the 16th May. We had problems starting the car all week - this included taking a couple of attempts to start when we picked the car up from the airport. We didn't use the car much during the week,
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