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Sarah5318

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About Sarah5318

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  1. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. This topic was closed on 03/08/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  3. Thank you all for your replies - I've decided that mediation isn't for me as I need my electrician to attend as a witness. I'm also going to call MCOL regarding the other defendant. I've checked back on all of the paperwork and they have been served details of the claim so I'll see what they say. Many thanks again all!
  4. Hi there, I am in the process of going through MCOL for over £3500.00 due to poor service, supply, project management and deadly electrics when I had my kitchen installed by a large DIY chain. I am actually out of pocket to the tune of £3500.00 putting their mistakes right and my kitchen still isn't finished and it should have been completely finished by 6th October last year. I've managed to do all of the paperwork and POC and I have named 2 defendants; one is the large chain and the second is their parent company. I named the parent company because when I was liaising
  5. I have all the bills and I know what they want to charge me but I don't believe that that was the reading from my old meter but they will not provide me with proof. The reason I don't believe that I used that much gas over that period of time is because my bills for the same period in previous years was more than 50% less than what they have charged me. I also don't believe that a well insulated two bedroom house where everyone is out all day would use nearly £600.00 worth of gas in six summer months. I only have a gas hob and a combi boiler that would use gas is the summer as the central heat
  6. Thanks for the reply - I know I had a meter change when I went with First Utility because they required me to be on a smart meter. Unfortunately the new smart meter didn't work properly so they installed another one which totals 3. I changed to First Utility in March 2009 and they provided me with estimated gas bills totalling £276.37 until 26th November 2009. They now would like to charge me a further £313.37 for that period. This is completely wrong because it was over the summer months and therefore don't use my gas central heating in this period; everything else apart from my hob and combi
  7. Hi there! This is just a general question but is there any way that I can get details of when my gas meter has been changed in my house over the last 10 years as well as what type of meters were installed at the time, whether they were imperial meters or metric ones? I have had an ongoing dispute with a previous gas supplier who changed my meter and I think that they changed it from imperial to metric but I am not sure. Where can I get this information, especially if I have been swapping utility providers over the past few years. Is there a central place I can go to get this in
  8. Thank you very much for your response - I have been on holiday and when I came back I have received correspondence from the Ombudsman to say that they are willing to act as mediator between First Utility and me. Fingers crossed that this will do the trick as I do feel very aggrieved that they sent me a final bill for £0.00 and then backtracked and said I owed them so much money! I do want to take this all the way though and feel at present that I will go to court if I don't get any joy with the Ombudsman. Watch this space......
  9. Hi there! That has been my point exactly to First Utility when I have been in email correspondence with them over the last week. I also have had a look at the back billing stuff on the Energy Retail Association website and feel that they are really pushing their luck with asking me for this. I have never wilfully avoided making payment as a direct debit mandate was in place for the whole time I was with them and they could have gained access at any point to read my meter as they knew it was faulty. It really makes me angry that nearlt two years after the event they are requesting this mon
  10. Just as another thought - I have come across the back billing code of practice. Would this apply to me? I have paid on time always with direct debit so they cannot say that I was refusing to pay and this bill only appeared 18 months after the amount was due? It was not my fault that the meter was faulty as I did email them to find out why I was receiving estimated bills. Anyway, look forward to receiving any of your thoughts on this one. Sarah5318
  11. Hi all! I have a problem with First Utility and it all started in March 2009 when I decided to transfer to them and paid £99.00 to install smart meters for my gas and electric. Everything was running fine (or so I thought) and I was paying for my gas and electric as I used it. It then transpired that in November 2009 they informed me that they would need to change my electricity meter as it wasn't working which they duly did and the smart metering continued. I assumed that any electricity I had used from March 2009 to November 2009 was paid because when the new meter was installed I conti
  12. Thank you so much for this advice - I will write to them tonight with the points you have made. Many thanks again! Sarah
  13. I wonder if someone can help me? I paid for smart meters to be installed in early 2009 - I paid £99.00 for this as I wanted to be able to check my bills. My gas smart meter has never worked and i have always had estimated bills! In July 2010 the standing charges were increased to 50p per day for gas and also electricity by First Utility and so I checked some comparison sites. As soon as I received this information I decided to change to another utility company. My new utility company were able to transfer my electricity in August but apparently First Utility objected to me transferring my
  14. I am requesting some help with a TomTom One that I bought on 17th October last year. I still have the receipt for this and also the packaging. It worked fine when I bought it but since February after doing the updates the screen completely freezes when you turn it on and I cannot access any of the maps and I am unable to use the unit which is a bit frustrating. This has happened twice now and both times I have returned this to Halfords who have reset it and it works fine. When I questioned them about this today they stated that it would need to be repaired by TomTom which means tha
  15. Apologies for not keeping you up to date with this! After all of the advice that I received on this case I decided to go with it and eventually after nearly two years of fighting they refunded my card with the amount that they owed and also a goodwill payment! They did not however write to let me know of this, they just refunded everything to my card. Thank you to everyone who helped me!
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