I have been less than impressed with BSD, however everything has worked out in the end. I ordered goods on 10th April 09, money went from my account on 15th April, two weeks later I start to get concerned after reading so many negative reports about BSD (my fault for not doing a more thorough search!). I contacted my Bank about getting money back through Visa Debit Chargeback, they said they have to give one month and asked for full details. 9th May I went on holiday and have just returned to find an email from BSD to say item shipped on 15t May and a tracking email from DHL. The parcel was with my neighbour and the item is perfect. I have now checked my Bank account to see money refunded on 15th May! Ooops! I would certainly not reccomend BSD to anyone even though I have got the goods. I have notified my Bank and will await an email from BSD.