Here is the latest exchange: Hi Zoe Thanks for you email. But your website records that the status of the order IS cancelled. Regards andrew From: "[email protected]" To: ANDREW NEILL Sent: Monday, 18 May, 2009 11:42:14 PM Subject: RE: Order BK-090429-161201-2173 CANCEL this order and REFUND IMMEDIATELY Dear Andrew, Thank you for your email and I apologize for the delay in responding as well as the delay in getting your refund to you. Your order is currently pending cancellation, once it is actually cancelled is when you will be receiving the full refund. Regards, Zoe -------- Original Message -------- Subject: Re: Order BK-090429-161201-2173 CANCEL this order and REFUND IMMEDIATELY From: ANDREW NEILL Date: Thu, May 14, 2009 9:45 am To: [email protected] #wmMessage DIV {margin:0px;} Hi Julian I am a little confused. My Account on your website records that the order was cancelled on the 12th May 2007 and "Note: Refunds to credit cards take 5-7 days to process". But you in your email you give a 30 day timeframe. Regards andrew From: "[email protected]" To: ANDREW NEILL Sent: Tuesday, 12 May, 2009 3:14:22 PM Subject: RE: Order BK-090429-161201-2173 CANCEL this order and REFUND IMMEDIATELY Dear Andrew, Thank you for your e-mails. As requested I have forwarded your order to our Order Cancellation Department. All orders are cancelled in the order they are received. Once it has been confirmed you will receive an e-mail confirmation. Per Distant Selling Regulations we will ensure the refund is given within 30 days, possibly sooner. Regards, Jillian

Latest update: Hi Julian I am a little confused. My Account on your website records that the order was cancelled on the 12th May 2007 and "Note: Refunds to credit cards take 5-7 days to process". But in your email you give a 30 day timeframe. Regards andrew

Recieved this email: Dear Andrew, Thank you for your e-mails. As requested I have forwarded your order to our Order Cancellation Department. All orders are cancelled in the order they are received. Once it has been confirmed you will receive an e-mail confirmation. Per Distant Selling Regulations we will ensure the refund is given within 30 days, possibly sooner. Regards, Jillian So perhaps there is light at the end of the tunnel !

This is a copy of my latest email to this company: Re: Order BK-090429-161201-2173 CANCEL this order and REFUND IMMEDIATELY Hi, www.bitesizedeals.co.uk is a name for UK business. I have discovered that you are not UK based and I will incur tax (which you fail to mention). You stated on your website that you held 12 in stock. Even though I paid for one on 29th April 2009 your site still states that you still have 12 in stock. You state on your site “Our prices include P&P”. You charged me £5. From your website: “ Customer Service! It's no surprise that Bitesizedeals has become the Internet destination of choice. We know that the secret to running a successful business is keeping our customers happy. We set out to provide our customers with the kind of world-class service that keeps them coming back for more. Our customers are our priority and providing them with excellent customer service is necessary to our businesses success. “ I have had no response to any of my previous emails. My account shows you have made no progress since 29th April 2009. REFUND MY MONEY. Regards andrew From: "[email protected]" To: [email protected] Sent: Wednesday, 29 April, 2009 4:12:05 PM Subject: New Order Placed Bite Size Deals -- Order Status Change Email Dear Bite Size Deals Customer, Thank you for your recent order (placed Apr 29 2009 16:06). Your Order Number is BK-090429-161201-2173. ~~~~~~~~~~~~~~~~~~~~~~~~~~ Grand Total: £1,004.00 ~~~~~~~~~~~~~~~~~~~~~~~~~~ Shipping Address: Itemized Order: Quantity Product Name Price 1x Canon EF 24-70mm f/2.8 L USM Lens £999.00 ~~~~~~~~~~~~~~~~~~~~~~~~~~ This is a copy of my latest email to this company