Update... Lee has called me and Vodafone have taken the default and late payments off. Thanks Lee for looking into this. Lee any chance of letting me know what the verdict was to why this was taken off my account. I did mean to ask but forgot as I was at work. Thanks.

Thanks Lee. I have looked on my record and the default and late payments have been taken off last night. I called Exparian and confirmed it had been taken off. Strange that no one has contacted me though. Regards, Dave.

All I want is my default and late payments taken off. If not my last action will be the courts.

Did you send a SAR to them? Dont think you will get much back from them. Keep this updated because I might need your help with what to do, because I think if I dont hear any good news from Lee I will start the proceedings of court. I didnt realise how little the cost was until it was posted.

I am very surprised that a company of this size does not keep records of any letters sent out but only keep a mark on your account which letter has been sent. How could they actually prove the letter had been sent out in court?

Lee it was good to actually talk to someone who knows how to talk to the customer from Vodafone. Not like the rest of the CS I have spoken to. Looking forward to hearing back and hopefully some good news but I wont get my hopes up. Regards, Dave.

Things are tight at the moment.

If I could afford to take them to court I would. Considering I am still a customer and always have been since 2004, you would have thought they could send me a letter. To not send a letter out and to say now its down to my old number and not the misssold phone is disgusting. And if it was really down to my old number which I don't believe it was, why wouldn't they contact me by letter when the phone sim was in use... They could have contacted me on my new number considering they have me on file same name same address same direct debit from bank. Even on Experian does not show a break from 2004 to present so surely Vodafone have details of all my info since 2004. Seems because they are such a big company, they think they can do whatever they like, just to screw us little people over. Now I am wondering if Lee might look in to my problems, but I guess nothing would come of it. Here is the credit report of the default.[ATTACH=CONFIG]43745[/ATTACH]

I feel your pain britbloke. Vodafone are a law to themselves. I have a default on my file because of Vodafone incompetence. I have been with them since 2004 and still with them and in 2010 I got a bailiff letter for over £100, I ran the bailiffs to be told Vodafone had passed the debt over to them. I called Vodafone to find out why. And after some time investigating, it was down to an upgraded phone which was miss sold to me and sent back the next day. Vodafone admitted all liability and said sorry. They stopped the bailiffs and cancelled the debt and told me the default would be taken off straight away. Well I have been struggling for years now to get any credit and last month I decided to check my credit history again only to find out Vodafone have not taken the default off. I gave them a call to be told they could not find the problem, and after a few calls someone from Vodafone said yes it will be taken off and sorry for this has not been done. I kept checking my credit file and still not taken off. I ended up taken a week off work to try and sort this. I kept calling them, only to be told they couldn't fine any default on me and asked me to take a copy of a printed screen into the shop to prove this and when I did the woman had to ring head office only to be told the default had been taken off 2 days ago and to wait 48 hours for it to show on my credit file. Again this never happened so I called creditexpert to be told they had not been told to take it off.... Again I called Vodafone, and after about 30 minutes the adviser had dug around and found the problem and again I got the sorrys blah blah and the default would be taken off within 48 hours. I asked about compensation, the advisor said hold the line I will go and ask for you, only to be cut off. So I called back and got a different advisor. I asked to speak with the advisor I was dealing with but ended up talking to this other guy about it and he said yes the default will be taken off, but I said I was cut off and the other advisor went to see about compensation, this guy Jack said hold the line the manager is only across the way I will go and ask. He come back saying what do you expect, I told him make me an offer, he said we only give out 5 or 10 pound compo. I was not happy with this and we ended up arguing about it. in the end I said the only compo I wanted is a letter from Vodafone explaining they was in fault for not taking the default off me 3 years ago and I will seek legal advise. This guy Jack started telling me they wont do this. They don't send letters out, and its your fault really for not keep checking that the default had not been taken off. This made me mad and in the end after arguing telling him I was going and cut him off. Vodafone sent me an email stating this: Please advise customer that there is a SLA of 48 hoursand that any amendments can take a further 48 hours to show on their creditfiles BAN xxxxxxxxxx CUSTOMER S NAME Mr David Taylor COMMENTS The customer wasmissold a new connection and was told it was an upgrade with xxxxxxxxxxxxxxxxxxxxxxx. The account was setup with new account number and customer wasunaware of the separate bill. This has been requested several times but for thewrong account number. Acc 318254985 Date of Default 02 09 2010 I have blanked out the numbers. 2 days later Vodafone called me telling me that they was not going to take the default off my file now because after searching more it was down to my old number which wasn't cancelled and that's why the default had been put on me... I explained how come then Vodafone cancelled the payments because it was your mistake and admitted that and promised me the default would be taken off 3 years ago and only the other day after sending the email that it would be taken off. The advisor just kept saying it was because of the old number, but I told him I had cancelled that number and I am still with you and have been since 2004 if I had not cancelled that number why was no letter sent to me saying I had not paid. I was told they don't send letters out we tried to call you but no answer, I told him no that's right I wouldn't of answered because I had a new number so surely as a big company you would sent a letter. He said the account got cancelled and they scrapped the money. I said no big company would scrap a debt, and why wasn't a notice of the default be sent by letter. He said they would of been. I told him I never received a bill nor a default letter, the first I heard was a bailiff threatening letter. He then said well we might of texted you the info. I then told the advisor the only reason Vodafone scrapped the amount supposed to be owed was because they admitted they messed up over a missold phone, which they cancelled the debt and promised to take the default off me. I asked to speak to a manager, which he said he would go and ask. 10 minutes later after been on hold the advisor came back to say the manager wouldn't come on the phone because he could not do anything that the advisor is doing. This has been causing me really bad stress and not sure what to do. I think I have no other options left. I suffer from bad anxiety, and have been keeping under control but this has started it all off. Looks like I will have to wait 3 more years for it to be gone. I do feel this has not been taken of due to the argument I had with the advisor. All promises to be taken off then slam hit with a sledge hammer. I have until end of the year then bye bye Vodafone. Never will I deal with such a company who takes the law in their own hands.